Holland America Line Selects ServiceNow for Enterprise IT Service Automation

  Holland America Line Selects ServiceNow for Enterprise IT Service Automation

    Cruising Leader Consolidates Corporate and Fleet IT Services to Speed
                       Responsiveness and Reduce Costs

Business Wire

SAN DIEGO -- February 5, 2013

ServiceNow (NYSE: NOW), the enterprise IT cloud company, today announced that
Holland America Line has selected ServiceNow software-as-a-service to automate
corporate and fleet IT services. Holland America Line is using ServiceNow to
help consolidate IT systems and automate enterprise operations to expedite IT
service delivery, reduce manual tasks and associated costs.

Supporting more than 15 ships visiting 350 ports around the globe, Holland
America Line required an efficient and flexible service automation platform
that would help the organization reduce manual work and improve compliance
visibility while meeting the unique needs of the business. Moving away from an
on-premise system, Holland America Line considered a more traditional IT
service management (ITSM) tool before selecting ServiceNow.

“We researched several products and observed how many of our peers in the
Seattle area were using ServiceNow to successfully transform IT operations and
their businesses,” said Karen Holmes, director of Enterprise Solutions,
Holland America Line. “With ServiceNow, we now have a full-featured service
automation platform that will help our IT organization improve service
delivery to the business while reducing manual tasks, disparate systems and
unnecessary costs. This is critical as we continually work to deliver
excellence through every aspect of the Holland America Line customer

Holland America Line selected ServiceNow for its ease of use and intuitive
interface, configurable platform, graphical workflow engine and employee
self-service portal. Holland America also selected the ServiceNow Discovery
Application to support more proactive and informed service delivery and is
used to scan each domain. ServiceNow Discovery met the challenge of the unique
Holland America computing infrastructure that includes ships with
intermittent, limited-bandwidth Internet connections.

Phase one of the implementation is complete and includes incident, problem and
change management, service catalog and a self-service portal. Early success
includes instant visibility for executives and service desk managers alike
into actionable ITSM data that was not available through the previous tool.
ServiceNow is also used to validate and manage change processes for all IT
systems while automating compliance controls to save hours of time with

About ServiceNow

ServiceNow is the enterprise IT cloud company. We focus on transforming
enterprise IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy our
service to create a single system of record for enterprise IT, lower
operational costs and enhance efficiency. Additionally, our customers use our
extensible platform to build custom applications for automating activities
unique to their business requirements. For more information, visit

ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow.
All other brand and product names are trademarks or registered trademarks of
their respective holders.


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