Highmark Foundation Teams with Accenture to Implement Patient Navigation Pilot at Western Pennsylvania Hospitals

  Highmark Foundation Teams with Accenture to Implement Patient Navigation
  Pilot at Western Pennsylvania Hospitals

Business Wire

PITTSBURGH -- February 5, 2013

The Highmark Foundation will team withAccenture (NYSE:ACN) to establish and
implement a patient navigation pilot program at two Western Pennsylvania
hospitals: St. Vincent Health System in Erie and Allegheny Valley in

Patient navigation, which utilizes low-cost, trained community members to
connect patients to primary care, has shown to reduce appointment “no-show”
rates, decrease inpatient admissions and reduce unnecessary emergency room
visits, according to a recent Accenture report.

“This initiative demonstrates the Highmark Foundation’s commitment to
improving and assuring access to quality healthcare for underserved
populations in both urban and rural areas,” said Yvonne Cook, president of the
Highmark Foundation. “Patient navigators have proven to be effective by
enabling timely access to healthcare services.”

Accenture and the Highmark Foundation will work with the hospitals to create
an infrastructure for patient navigation – both locally and within the
individual hospitals. As a part of the effort, six patient navigators will be
trained, hired and placed within the hospitals, while an additional 10
navigators will be trained, so they can assist when necessary. A third
participating hospital is being determined. The Highmark Foundation has
committed $254,500 and Accenture will provide pro-bono services in support of
the program.

“Patient navigation not only creates a one-on-one connection for the patient,
it serves as a low-cost investment that delivers significant value to care
delivery,” said Jean-Pierre Stephan, who leads health consumer and services
strategy for Accenture. “The Highmark Foundation is uniquely positioned to
help hospitals and patients navigate various barriers within the health system
while freeing up time for clinicians to do what they do best – provide care.”

Allegheny and Erie counties were selected for the program partially based on
county health rankings; each county had specific factors suggesting a high
demand for patient navigation, including limited access to care, quality of
care, health disparities, low income, geographic location and racial or ethnic

Learn more aboutAccenture’s Insight Driven Health and Delivering Public
Service for the Future.

About the Highmark Foundation

The Highmark Foundation is a charitable organization, a private foundation and
an affiliate of Highmark Inc. that supports initiatives and programs aimed at
improving community health. The Foundation's mission is to improve the health,
well-being and quality of life for individuals who reside in the communities
served by Highmark Inc. and its affiliates. The Foundation strives to support
evidence-based programs that impact multiple counties and work collaboratively
to leverage additional funding to achieve replicable models. For more
information, visit www.highmarkfoundation.org.

About Accenture

Accenture is a global management consulting, technology services and
outsourcing company, with approximately 259,000 people serving clients in more
than 120 countries.Combining unparalleled experience, comprehensive
capabilities across all industries and business functions, and extensive
research on the world’s most successful companies, Accenture collaborates with
clients to help them become high-performance businesses and governments.The
company generated net revenues of US$27.9billion for the fiscal year ended
Aug. 31, 2012. Its home page iswww.accenture.com.


Accenture Health
Jenn Francis, +1-630-338-6426
Highmark Foundation
Adrienne Londino, +1-412-544-4369
Press spacebar to pause and continue. Press esc to stop.