inContact Receives TMC's CUSTOMER Magazine's 2012 Product of the Year Award
Intelligent Call Suppression Solution Honored for Exceptional Innovation
SALT LAKE CITY, Feb. 5, 2013
SALT LAKE CITY, Feb. 5, 2013 /PRNewswire/ --inContact, the leading provider
of cloud contact center software and agent optimization tools, announced today
that TMC has named the inContact Intelligent Call Suppression application as a
recipient of a 2012 Product of the Year Award from Customer Magazine.
inContact Intelligent Call Suppression intercepts dial requests and verifies
if they exist in a tailored suppression list. If a match is found, the
application will suspend this dial attempt and move to the next record.
Intelligent Call Suppression provides real-time dialing list adjustments based
on customer actions, such as Do-Not-Call requests or payment actions taken,
avoiding unnecessary and unwelcome dials. For example, this type of
functionality would initiate a contact to be added to a suppression list when
the customer has called to make a payment, withholding any outbound collection
call contacts from being made on the account.
"As a leading cloud contact center solutions provider, inContact offers
powerful and easy to use solutions that enable companies and their agents to
best serve their customers," saidPaul Jarman, inContact CEO. "Our Intelligent
Call Suppression application ensures a better, less intrusive outbound
experience while maximizing handling time for outbound agents."
The 15th Annual Product of the Year Award winners are published in the
January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.
"inContact was selected to receive a 2012 Product of the Year Award for its
achievement in advancing customer experience management technologies. Their
Intelligent Call Suppression solution has demonstrated excellence as well as
provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC.
For more information please visit www.tmcnet.com.
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oBecome a fan of inContact on Facebook: www.facebook.com/inContact
TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new,
definitive source for news, product information, and strategies for
communications that engage customers and potential customers. Each issue of
CUSTOMER includes news and insights on the latest developments in agent
training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce
management and more. Please visit www.customerzone360.com for more
TMC, celebrating its 40^th Anniversary in 2012, is a global, integrated media
company that helps clients build communities in print, in person, and online.
TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen
Mobility and Cloud Computing (formerly InfoTECH Spotlight)
magazines.TMCnet.com, which is read by 1.5 million unique visitors each
month, is the leading source of news and articles for the communications and
technology industries.TMC is the producer of ITEXPO, the world's leading B2B
communications event. In addition, TMC runs multiple industry events:
including Mobility Tech, M2M Evolution, ChannelVision Expo, MSPWorld, Super
WiFi, SUITS, LatinComm, HTML5 SummitConferences and more. Visit TMC Events
for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
inContact (NASDAQ: SAAS) helps contact centers around the globe create
profitable customer experiences through its powerful portfolio of cloud
contactcenter software solutions. The company's services and solutions enable
contact centers to operate more efficiently, optimize the cost and quality of
every customer interaction, create new pathways to profit and ensure ongoing
customer-centric business improvement and growth. To learn more, visit
Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995
provides a safe harbor for forward-looking information made on the Company's
behalf. All statements, other than statements of historical facts which
address the Company's expectations of sources of capital or which express the
Company's expectation for the future with respect to financial performance or
operating strategies, can be identified as forward-looking statements. Such
statements made by the Company are based on knowledge of the environment in
which it operates, but because of the factors previously listed, as well as
other factors beyond the control of the Company, actual results may differ
materially from the expectations expressed in the forward-looking statements.
(For the complete statement, please click here.)
inContact® is the registered trademark of inContact, Inc. All other marks are
the property of their respective owners.
Contact: Mariann McDonagh, inContact Chief Marketing Officer, 1-801-320-3347,
Mariann.email@example.com; or Pazia Dwyer / David Patterson, Merritt
Group, +1-703-390-1514, +1-415-247-1666, inContact@merrittgrp.com
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