Major US Insurance Group Selects Jacada to Simplify Customer Interactions

  Major US Insurance Group Selects Jacada to Simplify Customer Interactions

Material agreement signed with Jacada for provision of process guidance and
automation solutions

Business Wire

ATLANTA -- February 5, 2013

Jacada, Inc., a leading global provider of customer service technology
designed to simplify the interaction between businesses and their customers,
today announced that it has signed a material agreement with a top ten ranking
US insurance group to provide real-time process guidance and automation
solutions to support policy servicing and processing operations across
multiple lines of business. The insurance group is one of the nation’s largest
providers of property and casualty insurance, public-sector retirement plans,
and other personal and commercial insurance lines. The group’s use of Jacada’s
process guidance solutions will further extend the partnership between them
and Jacada beginning with their implementation of Jacada’s Workspace Customer
Service Desktop solution.

“Jacada is honored to have been selected to be the core process guidance and
automation provider,” said Guy Yair, Co-CEO, Jacada. “We applaud their
dedication in continuously improving the already impressive levels of
efficiency, accuracy, and customer service to its members and we are committed
to ensuring their success in the years to come.”

Jacada solutions help ensure that critical knowledge is presented to customer
service representatives at just the right time and just in the right context
to ensure smooth and efficient customer interactions. In a similar fashion,
back-office operations also benefit from the Jacada solution as it provides
just-in-time guidance and knowledge necessary to streamline these customer
supporting activities. As the insurance group continues its goal of setting
the standard in providing customers with exceptional service, Jacada continues
its commitment to delivering the tools and solutions that support these

About Jacada

Jacada solutions help organizations improve their customer experiences and
reduce their operational costs. Jacada enables organizations to deliver
advanced customer and agent interactions by implementing cutting‐edge mobile
customer service solutions, agent desktops, and process optimization tools.
Customers can benefit from an improved customer service experience at every
touch point with the organization, whether at the call center, on the mobile
or at the retail store. Jacada projects often deploy in less than six months,
and our customers can often realize a complete return on investment within 12
months of deployment. Founded in 1990, Jacada operates globally with offices
in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More
information is available at


Jacada, Inc.
A. Lee Judge, 770-776-2326
Marketing Programs Manager
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