The Results Are in for RESCUECOM's 2013 Computer Reliability Report: Once
Again, Samsung Rises to the Top, While Acer Barely Makes the Cut!
SYRACUSE, N.Y., Feb. 4, 2013
SYRACUSE, N.Y., Feb. 4, 2013 /PRNewswire/ --"Samsung's reliability trends
noted at the start of 2012 have held as we enter 2013," stated David Milman,
CEO of RESCUECOM. "Samsung's reliability score is nearly double the score of
the next nearest competitor, while Asus has made strong strides to reach and
maintain second rank in reliability."
The computer reliability report scores for 2013 are:
1. Samsung (648)
2. Asus (332)
3. Lenovo/IBM (228)
4. HP (124)
5. Toshiba (118)
6. Apple (76)
7. Dell (60)
8. Sony (54)
9. Acer (28)
The Rescuecom Computer Reliability Report is a factual, unbiased review of
today's personal computer manufacturers. Rescuecom defines reliability as the
physical reliability of the computers plus the after-the-sale computer support
of the manufacturers.
IBM/Lenovo has performed consistently well throughout 2012, accounting for
less than 4% of the calls for computer repair.
Of further note, Apple consistently occupied a mid-range reliability score
until this report period when Apple's computer repair share rose to 12.7% from
7.8%. This increased need for computer repair dropped Apple from fourth to
Dell computer sales have remained strong, yet Dell has not risen above seventh
out of nine over the last 12 months. Calls for repair to Dell machines
represent one-third of all calls.
The U.S. market share leader in sales for all of 2012 has been HP, yet
reliability scores previously kept HP from placing any higher than sixth.
Rescuecom's current study shows an increase in reliability, ranking HP fourth
among the top manufacturers. It will be interesting to see if HP continues
this trend into 2013.
The most reliable computer manufacturers (in order of reliability), along with
the data which was used to calculate reliability scores are as follows:
U.S. Computer Market RESCUECOM Computer Computer
Manufacturer Share^2 Repair Share^1 Reliability
(Percentage of Share (Percentage of service calls to Score^1
computers shipped) 1-800-RESCUE-PC)
Samsung 4.3% 0.7% 648
Asus 6.7% 2.0% 332
IBM/Lenovo 8.6% 3.8% 228
HP 27.6% 22.3% 124
Toshiba 7.6% 6.5% 118
Apple 9.7% 12.7% 76
Dell 20.0% 33.2% 60
Sony 1.3% 2.4% 54
Acer 4.6% 16.3% 28
1 - The computer repair share percentages and computer reliability score does
not include "Other" computer manufacturers. This change does not affect the
order of the ranking. "Other" is defined as all manufacturers that have below
1.0% market share.
2 - Market share numbers are provided by IDC.
RESCUECOM provides computer repair and computer support, 24/7: Meeting every
tech support need including data recovery, virus removal, networking, wireless
services, and computer support for all brands of hardware and software. For
computer support or information on products, services, or computer repair,
visit http://www.rescuecom.com or call 1-800-RESCUE-PC.
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