ServiceNow and Hitachi Solutions Partner to Bring IT Service Automation to the Japanese Market

  ServiceNow and Hitachi Solutions Partner to Bring IT Service Automation to
  the Japanese Market

            Companies Partner to Modernize Enterprise IT in Japan

Business Wire

SAN DIEGO & TOKYO -- February 4, 2013

ServiceNow (NYSE: NOW), the enterprise IT cloud company, and Hitachi
Solutions, Ltd. today announced that Hitachi Solutions has become the first
business partner in Japan to provide ServiceNow software-as-a-service (SaaS)
to the Japanese market to automate enterprise IT operations. Hitachi Solutions
will resell the ServiceNow Service Automation applications and the ServiceNow
Service Automation Platform. Hitachi Solutions will also provide
implementation, training and first-level support for Japanese customers.

According to Keiho Akiyama, vice president and executive officer, Hitachi
Solutions, Ltd., “Hitachi Solutions, as a system integrator, provides various
IT services to a number of global companies in Japan and across the Asian
region. I am quite confident that ServiceNow is one of the best cloud services
for helping customers implement business process automation and
standardization as well as for driving service consolidation among
widely-spread operational sites. Along with the delivery of ServiceNow, we
utilize our extensive experience and expertise to further address our
customers' challenges and contribute to their success.”

ServiceNow enables enterprise IT organizations to consolidate operational
applications and data with a single system of record to integrate what
typically involves a wide variety of systems and applications. The ServiceNow
SaaS includes a full suite of integrated applications as well as a platform
for customizing those applications and creating entirely new ones. With
ServiceNow, companies can create self-service environments and automate
business processes for speed, cost savings and agility. ServiceNow has over
1,500 customers, including some of the world’s largest financial companies,
retailers, manufacturers and healthcare organizations.

“As a leading cloud platform for enterprise IT, we partner with some of the
world’s leading companies to best serve the needs of each market. We believe
Hitachi Solutions provides the catalyst we need to drive IT transformation in
Japan,” said David Schneider, senior vice president of sales, ServiceNow.
“Together, we’re committed to helping IT achieve innovation, efficiencies and
competitiveness across the entire enterprise.”

About Hitachi Solutions, Ltd.

Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, provides value-driven
services throughout the IT life cycle from systems planning to systems
integration, operation and maintenance. Hitachi Solutions delivers products
and services of superior value to customers worldwide through key subsidiaries
in China, the United States and Europe. The flagship company in the Hitachi
Group's information and communication system solutions business, Hitachi
Solutions also offers solutions for social innovation such as smart cities.
For more information on Hitachi Solutions, please visit:
http://www.hitachi-solutions.com.

About ServiceNow

ServiceNow is the enterprise IT cloud company. We focus on transforming
enterprise IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy our
service to create a single system of record for enterprise IT, lower
operational costs and enhance efficiency. Additionally, our customers use our
extensible platform to build custom applications for automating activities
unique to their business requirements. For more information visit
http://www.servicenow.com.

ServiceNow and the ServiceNow logo are trademarks of ServiceNow. All other
brand and product names are trademarks or registered trademarks of their
respective holders.

Contact:

Media Contacts:
ServiceNow
Liza S. Goldberg, 408-851-8553
liza.goldberg@servicenow.com
or
Schwartz MSL
Kim McCrossen, 781-684-6253
servicenow@schwartzmsl.com
or
Investor Contact:
858-345-1756
ir@servicenow.com