United Way Worldwide Selects inContact to Support MyFreeTaxes.com Service

  United Way Worldwide Selects inContact to Support MyFreeTaxes.com Service

Dynamic Call Volume Scalability, Dashboard Visibility and Rapid Deployment Are
Key Reasons for Selecting Proven Cloud Technology

PR Newswire

SALT LAKE CITY, Feb. 4, 2013

SALT LAKE CITY, Feb. 4, 2013 /PRNewswire/ --Many Americans have already
received their W-2 Forms, so they know it's that time of year again – tax
season! To help more Americans file their taxes this year, United Way
Worldwide chose inContact (NASDAQ: SAAS), a leading provider of cloud contact
center software and contact center agent optimization tools, to power its
customer support centers for MyFreeTaxes.com, a free state and federal tax
preparation and filing service for qualified individuals.


Given the growing popularity of MyFreeTaxes.com, United Way Worldwide sought a
proven contact center solution that could scale quickly to meet heavy call
volumes during peak tax preparation and filing times. Further, the
organization can leverage inContact's management dashboard to access
real-time, comprehensive call data, adjusting servicing needs for greater
customer quality assurance.

"To support MyFreeTaxes.com program, we sought a solution that would enable us
to connect multiple call centers across the country. inContact allows us to
increase our capacity quickly to meet uncertain spikes to call traffic, in a
cost-effective way, when we need it," said Lisa Austin, Director of
Operations, United Way Worldwide. "A smart, scalable technology solution like
this helps United Way improve the financial stability of low to moderate
income families."

Another key factor in selecting inContact was the fact that many 2-1-1 call
centers, which already support community-based, volunteer-assisted free tax
preparation services, already use and benefit from inContact services. By
harnessing the power of inContact, United Way Worldwide realized they could
quickly and easily scale to support American individuals and families who need
tax help.

"Our clients have unique needs and we have dynamic cloud solutions that
provide measureable results and give them the flexibility to support critical
services like MyFreeTaxes.com," said Paul Jarman, inContact CEO. "By providing
our cloud solution to United Way Worldwide, we're pleased to have a part in
helping serve the needs of the public during the very busy and stressful tax

About United Way

United Way is a worldwide network of community-based organizations in 41
countries and territories, including more than 1,200 in the U.S. It advances
the common good by focusing on education, income and health – the building
blocks for a good quality of life. United Way recruits people and
organizations who bring the passion, expertise and resources needed to get
things done. LIVE UNITED® is a call to action for everyone to become a part of
the change. For more information about United Way, please visit:

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create
profitable customer experiences through its powerful portfolio of cloud
contact center software solutions. The company's services and solutions enable
contact centers to operate more efficiently, optimize the cost and quality of
every customer interaction, create new pathways to profit and ensure ongoing
customer-centric business improvement and growth. To learn more, visit

SOURCE inContact

Website: www.inContact.com
Contact: Mariann McDonagh, inContact Chief Marketing Officer, 1-801-320-3347,
Mariann.mcdonagh@incontact.com; or Pazia Dwyer / David Patterson, Merritt
Group, +1-703-390-1514, +1-415-247-1666, inContact@merrittgrp.com
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