TeleTech Selected by Fairfax Media as Strategic Partner in Customer Experience Transformation

  TeleTech Selected by Fairfax Media as Strategic Partner in Customer
  Experience Transformation

   Five-year Contract to Develop and Implement Customer Experience Program

Business Wire

DENVER -- February 4, 2013

TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled customer experience solutions, announced today that Fairfax
Media has awarded TeleTech a multi-year contract to develop and implement a
comprehensive customer experience program. Fairfax Media is a leading
multi-platform media company with operations in Australia and New Zealand.

As part of the initiative, TeleTech will:

  *Implement multi-channel technology including video chat, voice, web,
    e-mail and social platforms to enable Fairfax to connect and communicate
    with their customers anytime, anywhere, from any channel and across any
  *Train, manage and motivate a team of dedicated customer experience
    specialists empowered to deliver experiences that lock in long-term
    customer loyalty

“The media world is in a state of dramatic disruption and the winners will
figure out how to turn this into opportunity for their customers,” said Ken
Tuchman, TeleTech chief executive officer and chairman. “We are proud that
Fairfax Media has chosen us as their partner in this critical time in their
history. We are confident that our integrated strategy to execution platform
will provide them with the insight and operations they need to acquire and
retain their most valuable customers and deliver sustainable growth.”


For 30 years, TeleTech and its subsidiaries have helped the world’s most
successful companies design, enable, manage and grow customer value through
the delivery of superior customer experiences across the customer lifecycle.
As the go-to partner for the Global 1000, the TeleTech group of companies
delivers technology-enabled solutions that maximize revenue, transform
customer experiences and optimize business processes. From strategic
consulting to operational execution, our more than 41,000 employees drive
success for clients in the communications and media, financial services,
government, healthcare, technology, transportation and retail industries.
Through the TeleTech Community Foundation, the company leverages its
innovative leadership to ensure that students in underserved communities
around the globe have access to the tools and support they need to maximize
their educational outcomes. For additional information, please visit


TeleTech Holdings, Inc.
Investor Contact
Karen Breen, 303-397-8592
Media Contact
Jeanna Blatt, 303-397-8507
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