SoCalGas Alerts Customers To Expect Higher Gas Bills Due To Recent Cold Snap; Offers Online Tools, Assistance Programs

SoCalGas Alerts Customers To Expect Higher Gas Bills Due To Recent Cold Snap;
                   Offers Online Tools, Assistance Programs

PR Newswire

LOS ANGELES, Feb. 1, 2013

LOS ANGELES, Feb. 1, 2013 /PRNewswire/ -- Southern California Gas Company
(SoCalGas) is alerting customers that they may experience higher-than-expected
natural gas bills this winter due to the unusually cold weather and increased
use of home heaters to stay warm. The utility is encouraging increased
awareness of energy usage and offering resources to help customers manage
natural gas costs and find assistance paying bills.

"While natural gas prices remain low and supplies plentiful, our customers may
be surprised at the higher bills. Customers tend to use up to three times
more natural gas in the winter than summer due to home heating," said Rodger
Schwecke, vice president of customer solutions for SoCalGas. "We offer online
resources to help our customers monitor and manage their natural gas usage and

SoCalGas also offers a number of customer assistance programs designed to help
income-qualified residents pay natural gas bills, reduce energy usage and
increase the home's energy efficiency. These include the California Alternate
Rates for Energy (CARE) program, the Gas Assistance Fund, the Low-Income Home
Energy Assistance program (LIHEAP), the Medical Baseline Allowance and the
Energy Savings Assistance Program. SoCalGas encourages customers to visit its
website for information, qualification criteria and enrollment details for all
SoCalGas assistance programs.

In addition, any SoCalGas customer can enroll in the My Account program at Once enrolled, they can easily access gas
usage information, pay bills, schedule service orders and access other online

Through the California Alternate Rates for Energy (CARE) Program, eligible
households receive a 20-percent rate discount on their monthly gas bill. Also,
the Gas Assistance Fund (GAF) may be able to provide customers with a one-time
grant for the amount of the gas bill, not exceeding $100. The GAF program is
in effect between February and May 2013, or until funds are depleted.
SoCalGas' Medical Baseline Allowance offers an additional allowance of natural
gas at a lower rate to qualified households where a member has a
life-threatening illness, is seriously disabled, or requires more heat in
winter due to a serious health condition. The Low-Income Home Energy
Assistance Program (LIHEAP) can help income-qualified customers pay their
utility bill. SoCalGas' Energy Savings Assistance Program offers no-cost,
energy-saving home improvements for income-qualified renters and homeowners.

SoCalGas also recognizes that customers face various hardships and encourages
those who may be having difficulty paying their natural gas bills to contact
SoCalGas to ask about payment arrangements or to find out if they qualify for
other bill-assistance programs. Customers can request payment arrangements
online or call SoCalGas at (800) 427-2200 and should have their account number
handy for faster service.

About Southern California Gas Company

Southern California Gas Company has been delivering clean, safe and reliable
natural gas to its customers for more than 140 years. It is the nation's
largest natural gas distribution utility, providing service to 20.9 million
consumers connected through nearly 5.8 million meters in more than 500
communities. The company's service territory encompasses approximately 20,000
square miles throughout central and Southern California, from Visalia to the
Mexican border. SoCalGas is a regulated subsidiary of Sempra Energy (NYSE:


SOURCE Southern California Gas Company

Contact: Javier Mendoza, Southern California Gas Co., +1-877-643-2331,
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