Fiserv to Provide Member ID Cards and Secure HSA Cards for Humana’s Commercial and Dental Segments

  Fiserv to Provide Member ID Cards and Secure HSA Cards for Humana’s
  Commercial and Dental Segments

Business Wire

BROOKFIELD, Wis. -- January 31, 2013

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, announced today that it has been chosen by Humana Inc.,
a leading healthcare company headquartered in Louisville, Ky., to provide
member identification cards and secure health savings account (HSA) cards for
Humana’s commercial and dental customer segments.

As the largest provider of subscriber identification cards in the U.S., Fiserv
has deep experience in the manufacturing of healthcare cards as well as the
scale and capabilities necessary to handle Humana’s year-end production
volumes. Humana will now have access to best-in-class production management
tools and client support via the WC3^® web-based client portal. Via the
portal, Humana managers can track production in real-time and access ship
dates, mail piece content and inventory status. Humana will also get the
confidence that comes with multiple locations and stringent disaster recovery
procedures, to help ensure uninterrupted service.

“Fiserv has handled our Medicare Part-D member ID cards since 2005 and we have
been pleased with the level of service and customer support that we have
received,” said James Thomas, Director of Commercial Billing & ID Card
Operations, Humana. “We are confident that Fiserv can handle all of our
production volumes – especially at the critical year-end timeframe. We were
also impressed that they offer innovative products like mobile ID healthcare
cards to ensure that we are well positioned to meet the future needs of our

“In today’s changing environment, healthcare organizations are increasingly
challenged to reduce administrative costs and maximize productivity, at the
same time they are serving the needs of subscribers and patients,” said Jorge
Diaz, president, Output Solutions, Fiserv. “With Fiserv, companies like Humana
get the size, scale and efficiency of a large transactional composition, print
and delivery organization, with the simplified approach associated with using
a single supplier that understands the healthcare industry.”

Additional Resources:

  *Humana Inc. -
  *Output Solutions from Fiserv -

About Humana, Inc.

Humana Inc., headquartered in Louisville, Kentucky, is a leading health care
company that offers a wide range of insurance products and health and wellness
services that incorporate an integrated approach to lifelong well-being. By
leveraging the strengths of its core businesses, Humana believes it can better
explore opportunities for existing and emerging adjacencies in health care
that can further enhance wellness opportunities for the millions of people
across the nation with whom the company has relationships.

About Fiserv

Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider serving
the financial services industry, driving innovation in payments, processing
services, risk and compliance, customer and channel management, and business
insights and optimization. For more information, visit



Media Relations:
Fiserv, Inc.
Julie Nixon, 678-375-3744
Senior PR Manager
Wade Coleman, 678-375-1210
Director, Public Relations
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