Genesys Connect for Salesforce Service Cloud now available on’s AppExchange

  Genesys Connect for Salesforce Service Cloud now available on’s AppExchange

Genesys Expands Relationship with to Offer Salesforce Service
Cloud with Genesys Connect

ITEXPO East 2013

Business Wire

DALY CITY, Calif. & MIAMI -- January 31, 2013

Genesys, a leading provider of customer service and contact center solutions,
today announced the availability of Genesys Connect for Service Cloud on's AppExchange, the world’s leading business apps marketplace.
Additionally, Genesys further expanded its relationship with so
that customers can now purchase from Genesys the natively integrated solution,
which combines the Genesys Connect cloud contact center solution with Service
Cloud. Genesys is demonstrating Genesys Connect as a Gold Sponsor at ITEXPO,
in Miami (January 30 – February 1) in booth # 607.

Built natively on the Salesforce Platform, the world’s leading cloud platform
for social and mobile business apps, Genesys Connect is available for a free
trial on salesforce AppExchange.

Key Facts:

  *Genesys Connect for Service Cloud delivers a seamless environment that
    natively leverages the Service Cloud user interface and administrative
    environment to ensure that the solution is quick to deploy, easy to
    administer and simple to use. The combined solution provides an integrated
    user interface for agents and employees across the voice, social, web and
    mobile customer channels.
  *Increasingly, enterprises and small and medium sized businesses (SMBs) are
    seeking customer service solutions that deliver simplicity, lower cost of
    ownership, and optimized best practices in the cloud. By combining Service
    Cloud with Genesys Connect, Genesys will now directly offer an end-to-end
    customer service solution in the cloud to tap into this growing market.
  *Today’s announcement builds upon the companies’ agreement for Genesys to
    integrate the Genesys Contact Center with Service Cloud. The solution
    brings together the Genesys voice, routing, customer service and contact
    center capabilities with Service Cloud to provide a unified and seamless
    user experience.
  *Customers can now purchase the Genesys Connect solution to integrate with
    existing Service Cloud implementations, or the combined Genesys and
    Service Cloud solution for new environments directly from Genesys.

Key Quotes:

“Genesys is excited to bring to market an end-to-end customer service solution
featuring the award winning Service Cloud and best-in-class Genesys contact
center,” said Paul Segre, President and CEO of Genesys. “Companies looking to
transform the customer service experience need to consider this easy to use
and manage cloud solution, which is now directly available from Genesys.”

“Companies are turning to social and mobile cloud technologies to transform
the way they connect with customers,” said Alex Bard, SVP Product Management, “By tapping into the power of the Service Cloud, Genesys
provides customers with the tools they need to accelerate business success in
the social era.”

Key Resources:
Genesys Connect

About Genesys:
Genesys is a leading provider of customer service and contact center
solutions. With more than 2,000 customers in 80 countries, Genesys
orchestrates more than 100 million customer interactions every day across the
contact center and back office, helping companies deliver fast and optimal
levels of customer service with a highly personalized cross-channel customer
experience. Genesys also prioritizes the flow of work to back office personnel
resulting from any customer interaction, internal workflow or business
application, optimizing the performance and satisfaction of customer-facing
employees across the enterprise.

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Dominic Weeks, 617-779-1800
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