inContact Adds New Healthcare and Business Process Outsourcing Customers

   inContact Adds New Healthcare and Business Process Outsourcing Customers

Cloud Contact Center Adoption Continues in Key Verticals

PR Newswire

SALT LAKE CITY, Jan. 30, 2013

SALT LAKE CITY, Jan. 30, 2013 /PRNewswire/ --inContact (NASDAQ: SAAS), a
leading provider of cloud contact center software and contact center agent
optimization tools, today announced that the company has driven additional
growth across a variety of industries that are looking to cloud solutions to
solve customer service challenges not effectively addressed by legacy premise
technology.

(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

Business process outsourcers (BPOs) often operate on thin margins and their
contact center technology infrastructure can be a significant competitive
advantage in winning new customers and projects. In the fourth quarter of
2012, inContact was selected in a highly competitive process to deliver cloud
ACD and IVR services to a large, multi-site BPO that will scale their
deployment over time to over one thousand seats. inContact is a great fit for
BPOs as it enables them to rapidly scale up for new campaigns and customers,
while only paying for the capacity they utilize every month.

With widespread changes to the American healthcare landscape, driven by
Obamacare, regulatory requirements and a far more competitive marketplace for
providers, many organizations are looking to the cloud to ensure the
future-readiness of their service approach. During the quarter, inContact
added 5 new healthcare customers, ranging from regional hospital networks,
pharmacy facilities and patient services providers. These organizations will
leverage the inContact cloud to ensure rapid response to patient care,
high-quality competitive service across voice and other interaction channels
and enable cross-sell and up-sell opportunities as consumers leverage their
new found healthcare buying power.

Said inContact CEO Paul Jarman, "It's a new year and we are seeing some
encouraging momentum as organizations grapple with cost-effective business
growth, regulatory changes, new channels of communication and ensuring higher
and high levels of customer satisfaction." Jarman continued, "As the market
leader in cloud contact center solutions, it's very gratifying to see more and
more organizations choosing inContact to help them address their most critical
customer service issues and enable them to more effectively serve the
customers of today and tomorrow."

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create
profitable customer experiences through its powerful portfolio of cloud
contact center software solutions. The company's services and solutions enable
contact centers to operate more efficiently, optimize the cost and quality of
every customer interaction, create new pathways to profit and ensure ongoing
customer-centric business improvement and growth. To learn more, visit
www.inContact.com.

SOURCE inContact

Website: http://www.incontact.com
Contact: Mariann McDonagh, inContact Chief Marketing Officer, +1-801-320-3347,
Mariann.mcdonagh@incontact.com; Pazia Dwyer / David Patterson, Merritt Group,
+1-703-390-1514, +1-415-247-1666, inContact@merrittgrp.com
 
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