ICMI's ACCE 2013 Conference & Expo, Largest Global Call Center Industry Gathering Celebrating 10th Anniversary

   ICMI's ACCE 2013 Conference & Expo, Largest Global Call Center Industry
                    Gathering Celebrating 10th Anniversary

To be held at the Washington State Convention Center in Seattle, WA May 13-16

PR Newswire

COLORADO SPRINGS, Colo., Jan. 30, 2013

COLORADO SPRINGS, Colo., Jan. 30, 2013 /PRNewswire/ -- Produced by ICMI, the
longtime leading provider of comprehensive resources for customer management
professionals, Annual Call Center Exhibition (ACCE) is known worldwide as an
essential forum for educational growth, top networking, and the sharing of
significant and proven best practices. In 2013 ACCE will celebrate its 10th
anniversary. This notable milestone is marked by more case studies than ever
before; the introduction of the Annual ICMI Global Call Center Awards Dinner &
Celebration; and an exhibit hall that has more than doubled in size over the
last two years. [View a 2-minute video highlighting last year's ACCE here.]

To view the multimedia assets associated with this release, please click
http://www.prnewswire.com/news-releases/icmis-acce-2013-conference--expo-largest-global-call-center-industry-gathering-celebrating-10th-anniversary-188938671.html

Event features include:

  oBehind-the-scenes tours of leading call centers– including Starbucks and
    AlaskaAir.
  oInnovative corporate case studies from the following top organizations:
    TXU energy; Nationwide; Acer; The Hanover Insurance Group/GTA/Zions
    Bancorporation; Marriott; Electrolux; Abbott Vascular/DePaul University;
    ADP; Sharp Rees-Stealy Medical Centers; Farmers; SofterWare;
    AutoTrader/Cox Communications.
  oComprehensive education on topics such as Customer Experience, Emerging
    Channels, Workforce Management, Voice of the Customer, Metrics, and
    Quality Assurance.
  oAn exhibit hall featuring the hottest products and newest technologies for
    contact centers, with industry innovators such as Salesforce.com,
    inContact, Foresee and LiveOps.
  oInspirational and informative keynote presenters Dayna Steele, Chief
    Tipster at YourDailySuccessTip, Speaker, & Author, and Steve Farber,
    Best-Selling Author & Leadership Guru.

ACCE addresses the needs of all contact center professionals, including:

  oSenior Level VPs and Directors who are accountable for strategic planning
    and alignment
  oNew and Experienced Managers responsible for operational and tactical
    plans
  oTeam Leaders and Supervisors in charge of day-to-day operations, coaching
    and monitoring
  oAnalysts who require a fundamental understanding of industry principles
  oCIOs who desire financial improvements from enhanced call center
    operations
  oCTOs who require integration of call center strategy with other internal
    departments
  oCustomer Support Professionals who need to acquire new skills for their
    everyday jobs

"Even in its 10^th year, ACCE continues to be as significant, relevant and
timely as it was when it first launched," said Joy Sobhani, Professional
Development Director for ICMI. "We at ICMI recognize the importance of the
feedback we receive from our attendees and exhibitors, and pride ourselves on
improving the event year after year based on this feedback. With that in mind,
we're confident that 2013 will be ACCE's best year ever."

ACCE 2013 is presented by ICMI, one of the contact center industry's most
respected organizations.

To register to attend or exhibit at this event, or to find out more, please
visit www.icmi.com/ACCE.

About ICMI
The International Customer Management Institute (ICMI) is the leading global
provider of comprehensive resources for customer management professionals -
from frontline agents to executives - who wish to improve customer experiences
and increase efficiencies at every level of the contact center. Since 1985,
ICMI has helped more than 50,000 organizations in 167 countries through
training, events, certification, consulting, and informational resources.
ICMI's experienced and dedicated team of industry insiders, trainers, and
consultants are committed to helping you raise the strategic value of your
contact center, optimize your operations and improve your customer service.
For more information, visit www.icmi.com.

ICMI is a part of UBM (www.ubm.com), a global live media and B2B
communications, marketing service and data provider.

Related Link
ACCE 2013 Website

SOURCE International Customer Management Institute (ICMI)/UBM Live

Website: http://www.icmi.com/acce
Contact: Rachel Ostafi, +1-267-239-4574, rostafi@icmi.com