China Pacific Insurance Company Benefits from Addition of Impact 360 Speech Analytics Software from Verint

  China Pacific Insurance Company Benefits from Addition of Impact 360 Speech
  Analytics Software from Verint

Leading Insurance Organization Leverages Voice of the Customer Insights to
Identify and Respond to Underlying Drivers Prompting Calls Into the Contact

Business Wire

SHANGHAI & MELVILLE, N.Y. -- January 30, 2013

Verint^® Systems Inc.  (NASDAQ: VRNT) today announced that  China Pacific
Insurance Company (CPIC), one of China’s largest insurance companies, has
deployed its Impact 360^® Speech Analytics^™ software across the
organization’s Shanghai contact center location. With a focus on proactively
identifying and responding to the root causes prompting customer calls into
its center, CPIC takes a pointed approach to service quality and customer

Established in 1991, CPIC—China Pacific Insurance (Group) Co., Ltd.—offers a
sales and services network covering many parts of China. The company selected
Impact 360 Speech Analytics to complement its existing use of call recording
technology from Verint, and in doing so, has gained the ability to pinpoint
cost drivers, trends and opportunities, as well as better understand how its
products and services are perceived in the market.

“Verint Impact 360 Speech Analytics is accelerating the rate in which we’re
able to identify and take action on the processes that impact customer
satisfaction and quality. It also has enabled us to consistently improve the
quality of our customer satisfaction programs,” says a representative from
CPIC. “Our goal is to be the leader in customer service within China’s
insurance industry, so working with a trusted advisor, innovator and visionary
was a must. We’ve had a great experience using the Impact 360 Recording^™
software, so Verint became the logical choice for us as we took our investment
to the next level with speech analytics.”

Impact 360 Speech Analytics, which CPIC implemented in March 2012, is designed
to help global organizations gain insight from recorded calls in order to
deliver a better customer experience; improve products, services and
supporting business processes; and streamline costs. Designed to help
understand customer behavior by automatically categorizing and analyzing call
content, the software can tell users why customers call, reveal the root
causes of customer perceptions and high call volumes, and identify market
threats and opportunities. This information can then be used to provide
high-value intelligence across the enterprise—from contact center through to

About Verint Enterprise Intelligence Solutions

Verint^® Enterprise Intelligence Solutions^™ help organizations of all sizes
capture and analyze customer interactions, sentiments and trends across
multiple channels, improve performance and optimize the customer experience.
The solution portfolio includes the Impact 360^® Workforce Optimization^™
suite and Voice of the Customer software, which serve as strategic enterprise
assets for increasing customer satisfaction and loyalty, enhancing products
and services, reducing operating costs and driving revenue.

About Verint Systems Inc.

Verint^® (NASDAQ: VRNT) is the global leader in Actionable Intelligence^®
solutions and value-added services. Its extensive portfolio of Enterprise
Intelligence Solutions^™ and Security Intelligence Solutions^™ helps worldwide
organizations capture and analyze complex, underused information sources—such
as voice, video and unstructured text—to enable more timely, effective
decisions. More than 10,000 organizations in 150 countries, including over 85
percent of the Fortune 100, use Verint solutions to improve enterprise
performance and make the world a safer place. Headquartered in N.Y. and a
member of the Russell 3000 Index, Verint has offices worldwide and an
extensive global partner network. Learn more at

This press release contains forward-looking statements, including statements
regarding expectations, predictions, views, opportunities, plans, strategies,
beliefs, and statements of similar effect relating to Verint Systems Inc.
These forward-looking statements are not guarantees of future performance and
they are based on management's expectations that involve a number of risks and
uncertainties, any of which could cause actual results to differ materially
from those expressed in or implied by the forward-looking statements.For a
detailed discussion of these risk factors, see our Annual Report on Form 10-K
for the fiscal year ended January 31, 2012 and our Quarterly Report on Form
10-Q for the quarter ended October 31, 2012, and other filings we make with
the SEC.The forward-looking statements contained in this press release are
made as of the date of this press release and, except as required by law, the
Company assumes no obligation to update or revise them or to provide reasons
why actual results may differ.

and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or
its subsidiaries. Other trademarks mentioned are the property of their
respective owners.


Verint Systems
Industry Information
Candace Flynn, 303-254-7152
Verint Systems Inc.
Investor Relations
Alan Roden, 631-962-9304
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