Synovus Receives 21 Customer Service Excellence Awards
17 at National Level, Four Regional
COLUMBUS, Ga. -- January 30, 2013
Just one week after announcing 2012 net income of $775 million, Synovus
(NYSE:SNV) has received 17 national awards from Greenwich Associates for
excellence in Middle Market and Small Business banking. Among 750 banks
evaluated nationwide, only 39 received national excellence awards for Middle
Market banking, and only 42 for Small Business banking. Synovus received four
regional awards as well.
“These awards are a testimony to the excellent service our team members
provide customers day-in and day-out,” said Synovus Chairman and Chief
Executive Officer Kessel D. Stelling. “We want to thank our customers for
their continued trust and confidence in us, and we know we must continue every
day to earn the right to be their bankers and financial advisors.”
In the Middle Market banking segment of the Greenwich Excellence Awards,
Synovus was a national winner in these categories: overall satisfaction,
likelihood to recommend, and relationship manager performance. The Synovus
Treasury Management team was recognized for overall satisfaction, customer
service, and product capabilities. In addition to the six national awards,
Synovus was honored with two Middle Market banking South Regional awards for
overall client satisfaction and Treasury Management overall satisfaction.
In the Small Business banking category, Synovus received national awards for
overall satisfaction, likelihood to recommend, relationship manager
performance, credit policy, financial stability, branch satisfaction, and
personal banking satisfaction. In Treasury Management, Synovus was awarded for
overall satisfaction, accuracy of operations, customer service and product
capabilities. In the South Regional segment, Synovus was recognized for
overall client satisfaction as well as Treasury Management overall
In compiling these rankings, Greenwich Associates interviewed more than 14,000
middle-market firms with sales of $10-$500 million, and 17,500 small
businesses with sales of $1-$10 million across the country.
Based in Stamford, CT, Greenwich Associates is a financial services consulting
and research firm with additional offices in London, Singapore, Tokyo, and
Toronto. The Excellence Awards are presented annually to recognize financial
institutions that provide superior quality of products and services, according
to their clients.
Synovus is a financial services company with $27 billion in assets based in
Columbus, Georgia. Synovus’ divisions provide commercial and retail banking,
investment, and mortgage services to customers through 30 locally branded
divisions, 293 offices, and more than 300 ATMS in Georgia, Alabama, South
Carolina, Florida, and Tennessee. See Synovus on the web at www.synovus.com.
Equal Housing Lender
Greg Hudgison, 706-644-0528
External Communications Manager
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