Frost Bank Receives Record 22 Greenwich Excellence Awards
In survey of business banking customers, Frost recognized for distinguished
service and performance in serving small businesses and middle-market firms
SAN ANTONIO, Jan. 29, 2013
SAN ANTONIO, Jan. 29, 2013 /PRNewswire/ -- Frost Bank, one of the largest
banks headquartered in Texas, received a record 22 Greenwich Excellence Awards
for superior performance in Overall Client Satisfaction and other relationship
and service categories in small-business and middle-market banking, tying for
the highest number awarded by Greenwich Associates, the leading research-based
consulting firm serving the financial services industry.
This is the eighth consecutive year that Frost has been recognized in the
Greenwich Associates study of business banking customers and the first year
that Frost received 22 awards, up from 21 last year. The Greenwich Excellence
Awards reflect distinguished service and performance in serving small
businesses and middle-market firms.
"We are honored to be recognized with a record number of Greenwich Excellence
awards, especially because they are the result of interviews with our
outstanding business customers, who told Greenwich Associates how much they
appreciate our value proposition and our great service," said Dick Evans,
chairman and CEO of Frost. "Frost has been helping Texas businesses thrive and
succeed through all kinds of cycles for 145 years, and these awards validate
the way we take care of our business customers."
Based on Greenwich Associates research through Q2 of 2012, Frost ranks fourth
highest in the state of Texas for customer penetration among businesses with
$1 to $10million and $10 to $100 million in sales.
In both middle-market and small-business banking, Frost was recognized as a
national winner for:
oOverall Client Satisfaction
oLikelihood to Recommend
oRelationship Manager Performance
oTreasury Management Overall Satisfaction
oTreasury Management Customer Service
oTreasury Management Accuracy of Operations
oTreasury Management Product Capabilities
Frost was also a national winner in small-business banking for Branch
Satisfaction, Online Services, International Service – Customers, and
Financial Stability. Frost was named a regional winner for the West in Overall
Client Satisfaction and Treasury Management Overall Satisfaction for both
middle-market and small-business banking. Of Frost's 22 awards, 13 were in the
small-business segment and nine were in the middle-market segment.
Greenwich Associates based the awards on interviews with approximately 31,500
executives across the country. Only a handful of more than 750 banks evaluated
stood out as differentiated across a series of qualitative metrics.
Frost is the banking, investments and insurance subsidiary of Cullen/Frost
Bankers, Inc. (NYSE: CFR), a financial holding company with $21.8 billion in
assets at September 30, 2012. One of 24 banks included in the KBW Bank Index
and a top-50 U.S. bank by asset size, Frost provides a full range of business
and consumer banking products, investment and brokerage services, insurance
products and investment banking services to businesses and individuals in the
Austin, Corpus Christi, Dallas, Fort Worth, Houston, Rio Grande Valley and San
Antonio regions. Founded in 1868, Frost has helped Texans with their financial
needs during three centuries. For more information, visit www.frostbank.com.
SOURCE Frost Bank
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