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NICE Launches Industry's First Full Cloud-Based Workforce Optimization Suite

 NICE Launches Industry's First Full Cloud-Based Workforce Optimization Suite

The cloud-based offering addresses growing market demand and customer need for
flexibility

PR Newswire

RA'ANANA, Israel, January 29, 2013

RA'ANANA, Israel, January 29, 2013 /PRNewswire/ --

NICE Systems (NASDAQ: NICE) today announced the launch of its cloud-based
Workforce Optimization (WFO) suite, the first to offer full capabilities for
Recording, Quality Management, Analytics , Workforce Management, Performance
Management, Incentive Compensation Management, and Voice of the Customer, all
deployed in the cloud. These solutions are offered as Hosted or as Software as
a Service (SaaS) to provide customers greater flexibility, lower upfront
costs, and faster implementation.

Industry trends indicate rapidly increasing demand for cloud technologies.
According to DMG Consulting's 2012-2013 Cloud-Based Contact Center
Infrastructure Market Report, the number of cloud-based contact center seats
grew by 80.2 percent in 2011, following a 42.4 percent increase in 2010. The
report anticipates that by the end of 2015 more than 18 percent of contact
center seats will be delivered by cloud-based contact center infrastructure
providers.

NICE's cloud-based WFO suite offers customers several key benefits:

  oCloud deployment for contact centers, back offices, branches, and retail
    is far faster and can be done at a lower up front cost compared to other
    deployment methods.
  oCustomers have easier access to the latest versions of the software.
  oOrganizations can focus on business operations rather than monitoring and
    maintaining enterprise grade software.
  oThe cloud WFO suite supports hybrid integrations of on-premise and
    cloud-based applications. For example, a customer can easily complement an
    on-premise NICE IEX Workforce Management solution with cloud-based
    Interaction Analytics, Performance Management, or any other cloud-based
    application.

"We are proud to deliver the market's first comprehensive cloud-based WFO
suite," said Yochai Rozenblat, President of the NICE Enterprise Group. "We
focus on delivering value to our clients by helping them leverage customer
interaction data for improved operations and sales. Cloud-based deployment
makes it easier and more cost effective for our clients to implement a
complete set of advanced WFO solutions."

About NICESystems

NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver
strategic insights by capturing and analyzing mass quantities of structured
and unstructured data in real time from multiple sources, including phone
calls, mobile apps, emails, chat, social media, and video. NICE's solutions
enable organizations to take the Next-Best-Action to improve customer
experience and business results, ensure compliance, fight financial crime, and
safeguard people and assets. NICE solutions are used by over 25,000
organizations in more than 150 countries, including over 80 of the Fortune 100
companies. http://www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks
of NICE Systems. All other marks are trademarks of their respective owners.
For a full list of NICE Systems' marks, please see:
http://www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined
in the Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Messer Rozenblat, are based on the
current expectations of the management of NICE-Systems Ltd. (the Company)
only, and are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global
economic environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in technology and
market requirements; decline in demand for the Company's products; inability
to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain certain
marketing and distribution arrangements. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and Exchange
Commission, including the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the
date of this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.

Corporate Media Contact
Erik Snider, +1-877-245-7448, erik.snider@nice.com

Investors
Marty Cohen, +1-212-574-3635, ir@nice.com, ET
Anat Earon-Heilborn + 972-9-775-3798, ir@nice.com, CET

SOURCE NICE Systems Ltd.