Volkswagen of America Chooses Xtime's ServiceCRM Cloud-Based Platform for
Entire U.S. Dealer Network
Delivers a Consistent, Upgraded Digital Experience to Customers
REDWOOD SHORES, CA -- (Marketwire) -- 01/29/13 -- Xtime, the leading
cloud-based customer relationship management (CRM) and scheduling
platform for the automotive service industry, announced today it has
entered into an enterprise-wide agreement with Volkswagen of America,
VWoA is deploying Xtime's ServiceCRM(TM) to all 600+ dealers in its
US network. ServiceCRM promotes a consistent and improved customer
experience, is a potent source of new customers and provides a
meaningful lift in appointment show rate and customer satisfaction.
Currently, more than 200 Volkswagen dealers use Xtime with tremendous
success, generating an average 20 new customers per month and seeing
an ROI of 8-to-1.
"As a global automotive leader, the Volkswagen brand is always
looking to utilize best-of-class technologies to benefit our dealers
and customers," said Steven Rufo, General Manager, Service
Operations, Volkswagen of America. "Xtime's online service menus and
scheduling platform will help our dealers gain new customers and
better retain their existing ones, all while driving increased
revenue and profits. We believe that Xtime fits into our future
vehicle strategy and will be an integral part of our redesigned
digital ownership experience as we move forward."
"We absolutely love Xtime," said Patrick Collins, service manager at
Minuteman Volkswagen in Bedford, MA. "With just a few key strokes,
Xtime's scheduling and history features make it simple for customers
to book services instantly, as well as review past maintenance
history and costs, all online. For us, Xtime means more happy
customers which grow dealership revenues in the long haul."
Volkswagen dealerships and their customers will benefit from the
-- Online Service Menus: display pre-built, VIN-specific service menus
online and are fully integrated with Xtime's online scheduling
-- Multi-Channel Service Scheduling: the industry's state-of-the-art
solution for online service scheduling, available via web, mobile,
calls center and telematics channels.
-- Certified DMS Integr
ations: Xtime includes bi-directional certified
integrations with ADP, Reynolds & Reynolds, DealerTrack Arkona,
PBS, DealerBuilt, AutoMate and Serti dealer management systems.
"Volkswagen of America has a leading edge vision of the automotive
ownership experience that dovetails perfectly with our products,"
said Neal East, CEO of Xtime. "With ServiceCRM in every VW
dealership, their customers will have a convenient network of service
facilities just a few clicks away."
Xtime is the leading cloud-based Customer Relationship
Management (CRM) and scheduling platform for automotive manufacturers
and dealer service departments. Xtime counts more than 5,000
dealerships as customers and has registered almost 2 million
consumers. It processes more than 1.5 million appointments each month
and has scheduled almost 50 million in total. Xtime is the exclusive
or preferred provider for leading global automotive manufacturers in
North America, including Hyundai, VW, Nissan, Lexus, Infiniti, Toyota
Canada, Toyota US, BMW, Mercedes-Benz, Audi, and Chrysler. Xtime is
also the trusted choice for many of the industry's leading dealership
groups including AutoNation, Group 1 Automotive, Penske, Sonic
Automotive, Asbury, Luther, Ferman and Checkered Flag. Xtime is based
in Redwood Shores, California and can be reached at (650) 508-4300 or
About Volkswagen of America
Founded in 1955, Volkswagen of America,
Inc. is headquartered in Herndon, Virginia. It is a subsidiary of
Volkswagen AG, headquartered in Wolfsburg, Germany. Volkswagen's
operations in the United States include research and development,
parts and vehicle processing, parts distribution centers, sales,
marketing and service offices, financial service centers, and its
state-of-the-art manufacturing facility in Chattanooga, Tennessee.
Volkswagen is one of the world's largest producers of passenger cars
and Europe's largest automaker. Volkswagen sells the Beetle, Beetle
Convertible, Eos, Golf, Golf R, GTI, Jetta, Jetta SportWagen, Passat,
CC, Tiguan, Touareg and Routan vehicles through approximately 610
independent U.S. dealers. Visit Volkswagen of America online at
www.vw.com or media.vw.com to learn more.
Diboll & Associates
Marketing and Public Relations
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