Affymetrix Extends Partnership With ServiceSource in Ongoing Drive for Excellence in Customer Support and Service

Affymetrix Extends Partnership With ServiceSource in Ongoing Drive for 
Excellence in Customer Support and Service 
Leader in Genetic Research Technology to Continue Push for Higher
Customer Satisfaction With Cloud-Based Business Intelligence From
SAN FRANCISCO, CA -- (Marketwire) -- 01/29/13 --  ServiceSource(R)
(NASDAQ: SREV), the global leader in recurring revenue management,
today announced an extension of its partnership with Affymetrix(R),
Inc., a pioneer of microarray technology used in groundbreaking
genetic discoveries. After achieving measurable results over a
four-year period, ServiceSource will continue to support the
Affymetrix program to optimize its customer satisfaction and service
through 2013."The partnership between Affymetrix and ServiceSource
has been tremendously successful, delivering insights that help us
service our customers more effectively and identify our customer's
changing needs," said Glenn Mercer, vice president worldwide
services, Affymetrix. "The partnership also enables Affymetrix to
continue to provide industry leading services by driving ongoing
improvements in support and efficiency." 
With Affymetrix, ServiceSource implemented a comprehensive solution
that includes cloud-based business intelligence, data management and
managed services. ServiceSource's recurring revenue management
approach has achieved a more than 90 percent renewal rate at
Affymetrix to date, which in turn helps the company grow its bottom
line. In addition to stronger customer relations, working with
ServiceSource also gives Affymetrix the opportunity to optimize its
service and support operations and to develop new services based on
the customer feedback and analysis that ServiceSource provides.  
"ServiceSource has a proven track record of helping life science
technology companies like Affymetrix maximize their recurring
revenue. We use cloud technology and a team of sales experts to help
them understand, better serve and ultimately retain more customers,"
said Mike Smerklo, Chairman of the Board and Chief Executive Officer,
About ServiceSource International, Inc.  
ServiceSource is the global leader in recurring revenue management.
The world's most successful companies rely on us to maximize
subscription, maintenance
 and support revenue; improve customer
retention; and increase business predictability and insight.
ServiceSource delivers results with Renew OnDemand(TM), the world's
only cloud application built specifically to manage and grow
recurring revenue, which can be combined with our industry-leading
services and unique pay-for-performance model.  
With over a decade of experience focused exclusively in growing
recurring revenue, our services and applications are based on proven
best practices and global benchmarks. The Company is headquartered in
San Francisco, and has over $7 billion under management for customers
in more than 150 countries and 40 languages.  
ServiceSource, and any ServiceSource product or service names or
logos mentioned above, are trademarks of ServiceSource International,
Inc. All other trademarks used herein belong to their respective
For more information on ServiceSource, visit To connect with ServiceSource, visit us
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Forward-Looking Statements
 This press release contains
forward-looking statements, including statements regarding our
ability to improve the renewal rates of our customers. These
forward-looking statements are based on the Company's current
assumptions and beliefs, and involve risks and uncertainties that
could cause our results to differ materially from those expressed or
implied in our forward-looking statements. Those risks and
uncertainties include, without limitation, changes in market
conditions that impact our ability to generate service revenue on our
customers' behalf; errors in estimates as to the service revenue we
can generate for our customers; risks associated with material
defects or errors in the Company's software or the effect of data
security breaches; our ability to adapt our solution to changes in
the market or new competition; our ability to protect our
intellectual property rights; general political, economic and market
conditions and events; and other risks and uncertainties described
more fully in our periodic reports and registration statements filed
with the Securities and Exchange Commission, which and can be
obtained online at the Commission's website at
All forward-looking statements in this press release are based on
information currently available to us, and we assume no obligation to
update these forward-looking statements.  
Media Contact for ServiceSource:
Alex Plant
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