Delta Lloyd Groep : Delta Lloyd: 2013 got off to a good start

        Delta Lloyd Groep : Delta Lloyd: 2013 got off to a good start

Niek Hoek, chairman of the Executive Board of Delta Lloyd Group, gave his New
Year's address on Tuesday, 29 January. During a gathering for customers and
business partners of Delta Lloyd Group held at the Concertgebouw in Amsterdam
he looked back on the events of 2012 and ahead to what 2013 may bring.

Niek Hoek said that 2013 had got off to a good start for Delta Lloyd Group. In
January, shareholder Aviva completed the sale of its remaining stake in Delta
Lloyd. The successful secondary offering was a source of much satisfaction to
Delta Lloyd Group since long-term investors in particular had demonstrated
their confidence in Delta Lloyd. This has reinforced Delta Lloyd's faith in
the policy it is pursuing and enables the company to even further expand its
shareholder base. In Belgium, DeltaLloyd obtained a stock exchange listing in
January. According to Niek Hoek, this signals the importance of the Belgian
market as a second home market for Delta Lloyd. Delta Lloyd Bank and Delta
Lloyd Life have been well-represented in Belgium for many years and over a
fifth of the company's staff work in Belgium.

Niek Hoek described the market conditions in 2012 as clearly difficult for the
entire financial sector. He said, "As customers are scrutinising their
spending ever more critically, service providers are having to go the extra
mile. In addition, the crisis has made the financial markets extremely
volatile. Above all, the low interest rate is making things difficult for life
and pension insurers."

"Delta Lloyd cannot influence interest rates, but it can focus on its business
operations," Niek Hoek said. In his view, the main thing is to regain and
strengthen the trust of the customers. "Doing what you promise is really what
it's all about. If you say you're going to resolve, simplify or improve
things, you have to live up to that promise. Financials that have their house
in order can now intensify their focus on increasing their market share. Last
year, for example, we were the market leader in new life and pensions
business. This proves that customers feel we are on the right track. As in
previous years, we have also invested heavily in distribution, for example by
expanding our partnership with ABN AMRO and entering into new alliances with
Deutsche Bank in the Netherlands and LBK in Belgium."

Niek Hoek finds it difficult to make a worthwhile prediction about 2013. He is
worried about the measures the Dutch government is proposing for the housing
market. Any requirement that mortgages must be fully redeemed in 30 years is
bound to change the day-to-day spending pattern for most households. He
explains, "They will have less money available for the very expenditure which
is currently so vital to the Dutch economy. Although I agree that measures are
certainly necessary, why don't we initially consider partial redemption? In
this way, we could maintain disposable income at a sound level while limiting
the risks of excessive mortgage debts." Another of his concerns is the
introduction of stricter regulatory requirements. "Prudence is fine, but here,
too, we must be realistic. If requirements are tightened even further, this
may in the short term adversely affect lending to our customers and harm the
housing market. And this comes at the very moment when it is crucially
important to stimulate rather than dampen the economy."

As regards 2013, Niek Hoek believes that the largest fall in interest rates is
now behind us, and he is cautiously optimistic about a recovery in the
European market. And, as ever, Delta Lloyd will continue this year to put
customer interest first. As the chairman of the Executive Board of Delta Lloyd
Group explains, "In the present difficult market conditions, a business can
survive only if it does everything possible to meet customer needs. So
simplification, innovation and transparency of products and processes are

The full text of the New Year's address is attached as an annexe to this press

Pdf Speech
Pdf Press Release


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Source: Delta Lloyd Groep via Thomson Reuters ONE
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