Duke Energy prepares for severe weather; urges customers to prepare

     Duke Energy prepares for severe weather; urges customers to prepare

PR Newswire

CHARLOTTE, N.C., Jan. 29, 2013

CHARLOTTE, N.C., Jan. 29, 2013 /PRNewswire/ --Duke Energy (NYSE: DUK) is
preparing for potential severe weather expected to bring high winds and heavy
rain to portions of the Carolinas Wednesday.

(Logo: http://photos.prnewswire.com/prnh/20040414/DUKEENERGYLOGO )

Crews across the Carolinas are preparing vehicles and materials to respond to
outages that may occur as a result of the storm. Additional resources from
within the Duke Energy system are also available to assist local crews as

If the power goes out
The fastest way to report an outage is to call our automated outage-reporting

Duke Energy Carolinas customers: 800-769-3766 (800-POWERON)
Progress Energy Carolinas customers: 800-419-6356

Customers may also report outages online using their smart phone. Progress
Energy Carolinas customers must register their account prior to the storm in
order to report outages online or from a mobile device.

During and immediately following larger storms, restoration times may be
difficult to predict. Duke Energy encourages customers in affected areas to be
prepared if an outage occurs. Customers with special needs who experience an
outage should be prepared to seek alternate shelter until service is restored.

Duke Energy advises customers to take the following precautions:

  oStay away from power lines that have fallen or are sagging. Consider all
    lines energized as well as trees or limbs in contact with lines. Please
    report downed power lines to Duke Energy and your local police department.
    If a power line falls across a car that you're in, stay in the car. If you
    MUST get out of the car due to a fire or other immediate life-threatening
    situation, do your best to jump clear of the car and land on both feet. Be
    sure that no part of your body is touching the car when your feet touch
    the ground.
  oNever use a generator indoors. Always follow manufacturer instructions.
  oCharge mobile phones in advance of the storm.
  oKeep at least one battery-powered flashlight where it can be located
    easily in the dark. Listen for storm information on a battery-powered
    radio. Keep an extra supply of fresh batteries.
  oMake sure any indoor heaters, such as wood stoves or kerosene heaters have
    adequate ventilation to avoid carbon monoxide poisoning. Likewise, make
    sure the flue of your fireplace is working properly. Never use outdoor
    grills in the house.

Stay ahead of the storm with information from our storm site
Customers can track outages and see other storm information on our website:

  oDuke Energy Carolinas: www.duke-energy.com
  oProgress Energy Carolinas: www.progress-energy.com/storm

Duke Energy utilities also uses social media channels to keep customers
informed should significant outages occur as a result of the storm:

  oDuke Energy on Twitter: www.twitter.com/DukeEnergyStorm
  oDuke Energy on Facebook: www.facebook.com/DukeEnergyStorm
  oProgress Energy Carolinas on Twitter: www.twitter.com/ProgEnergyNC_SC
  oProgress Energy Carolinas on Facebook:

Restoring power
After severe weather, Duke Energy takes specific steps to restore power. Crews
first assess damage and determine what crews, equipment and supplies will be
needed to make repairs. Because of this, customers may see damage assessors
patrolling their neighborhoods before crews arrive to begin work.

Crews prioritize work to ensure the largest number of customers are restored
as quickly as possible. Essential services such as hospitals and emergency
responders have priority.

About Duke Energy
Duke Energy is the largest electric power holding company in the United States
with more than $100 billion in total assets. Its regulated utility operations
serve approximately 7.1 million electric customers located in six states in
the Southeast and Midwest. Its commercial power and international business
segments own and operate diverse power generation assets in North America and
Latin America, including a growing portfolio of renewable energy assets in the
United States.

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 250 company traded
on the New York Stock Exchange under the symbol DUK. More information about
the company is available at: www.duke-energy.com.

CONTACT: Media Line
24-Hour: 800-559-3853

SOURCE Duke Energy

Website: http://www.duke-energy.com
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