ParetoLogic Selects eGain Customer Engagement Hub to Fuel High-Octane Business
Leading Computer Security Company Selects eGain for Cisco Unified
CCX(TM) to Enable Multichannel Journeys for Consumers and Resellers
SUNNYVALE, CA -- (Marketwire) -- 01/29/13 -- eGain (NASDAQ: EGAN),
the leading cloud provider of multichannel customer engagement
solutions, today announced that ParetoLogic, a worldwide provider of
computer security and performance optimization solutions, has
selected eGain for Cisco Unified CCX for multichannel customer
ParetoLogic wanted to implement a scalable customer engagement
solution to support explosive growth across 192 countries. Knowing
that the world has gone multichannel, the company wanted to enable
smart, connected journeys to its customers across touchpoints. After
evaluating multiple alternatives, the company chose eGain since the
solution offered proven scalability to support 800 resellers and
millions of consumers in 10 different languages. Moreover, eGain
offered out-of-the-box integration with Cisco Unified CCX, an
important requirement for the organization.
"We design and deliver products known for ease of use and
functionality," said Barry Dodd, General Manager of ParetoLogic.
"Likewise, we wanted to design and deliver easy and delightful
experiences to customers across ever-proliferating touchpoints. With
eGain, we can do this with speed and scale."
"High-growth businesses need an agile and innovative customer
engagement hub to keep up with today's multichannel customer," said
Ashu Roy, eGain CEO. "We are delighted to help ParetoLogic
orchestrate extraordinary customer experiences."
-- Find out more about eGain for Cisco Unified CCX
-- View video on next-generation customer engagement
ParetoLogic creates a wide range of easy-to-use
security and utility programs for the home PC user. By combining
sophisticated technology with a user friendly interface, ParetoLogic
empowers all people, regardless of age, ability, or computing
experience, to secure and optimize their own computers. Downloaded in
over 196 countries, installed on millions of PCs, and solving
countless computer problems, ParetoLogic is committed to providing
ruly world-class software.
eGain (NASDAQ: EGAN) is a leading provider of cloud
customer engagement solutions. Trusted by leading brands, eGain
solutions help design and deliver smart, connected customer journeys
across social, mobile, web, and contact centers.
Headquartered in Sunnyvale, California, eGain has operating presence
in North America, EMEA, and APAC. To learn more about us, visit
www.eGain.com or call the company's offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain media contact
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