Teleperformance acquires the full control of TLS Contact

  Teleperformance acquires the full control of TLS Contact

  *Strengthened positions with governments
  *Development of the multi channel offer

Business Wire

PARIS -- January 28, 2013

Regulatory News:

Teleperformance (Paris:RCF) announces today the acquisition of 100 % of the
shares of its subsidiary «TLS Contact», a business process outsourcing (BPO)
company, leader in Europe in the management of customer care contact centers
under face-to-face mode, with a strong focus in serving governments and
notably the visa application process area.

The Company serves diplomatic missions for a number of Schengen and other
governments through centers located across Asia, Europe, Africa and the Middle
East employing 650 dedicated people. TLScontact services include document
checking, identity validation, fingerprint capture and back-office services.

TLScontact’s offering is unique in its kind as the service is built on a
fully-computerized workflow management system where TLScontact clients get
full control of every single operation run in the Service Center, thus gaining
better and better understanding of their customers’ expectations.

TLS contact is renowned for high quality service and security standards,
including ISO 27001 certification everywhere and attention paid to the quality
of working life of its employees Moreover,TLScontact customer care centers are
designed according to highest international standards for environmental
sustainability. Hence the new center opened in Pekin has just been certified
with LEED label (Leadership in Energy and Environmental Design) and awarded
the “Great Place to Work” certification from the GPTW Institute.

Daniel Julien, Chairman and CEO of Teleperformance, said:

“The acquisition of 100 % of TLS contact strengthens the presence of the
TELEPERFORMANCE Group as a worldwide specialized provider of services to
demanding sectors such as governments. The outstanding data security and IT
management system developed by TLS are truly unique, and guarantees the
confidentiality and safety of the data specifically required in these
instances. We are thrilled with the potential that we see here, specifically
in a time where the governments need to find efficient and cost effective

TLScontact co-CEOs Christian Marchandise and Bertrand Weisgerber, said :

“We have already been partners with Teleperformance for several years, and the
full integration of TLScontact within Teleperformance is a very natural
extension of our successful partnership. We see huge potential of development
of our market worldwide, in various domains of application. Our passion is to
deliver high quality services within a safe and adapted environment,
guaranteeing data and physical security. Benefiting first hands from the
outstanding experience of the #1 global leader in outsourced customer
relationship management gives us such competitive advantages in terms of
process, access to IT resources, and countries knowledge, that we are very
excited with the foreseen development of our services.”


Teleperformance, the world’s leading provider of outsourced CRM and contact
center services, serves companies around the world with customer acquisition,
customer care, technical support and debt collection programs. In 2011, it
reported consolidated revenue of €2,126 million ($2,955 million, based on €1 =

The Group operates about 98,000 computerized workstations, with more than
130,000 full-time equivalent employees across 250 contact centers in 49
countries. It manages programs in more than 66 languages and dialects on
behalf of major international companies operating in a wide variety of

Teleperformance shares are traded on the NYSE Euronext Paris market,
Compartment A, and are eligible for the deferred settlement service. They are
included in the following indices: SBF 120, STOXX 600 and France CAC Mid &

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

For further information and media inquiries please visit the Teleperformance
website at


QUY NGUYEN-NGOC, Investor Relations Director
Tel: + 33 1 53 83 59 87
Press spacebar to pause and continue. Press esc to stop.