Spain's Madrilena Red de Gas Chooses HP to Enhance Customer

Spain's Madrilena Red de Gas Chooses HP to Enhance Customer Service
by More Closely Aligning SAP Solutions With Business Objectives 
MADRID, SPAIN -- (Marketwire) -- 01/24/13 --  HP (NYSE: HPQ) --
Hewlett-Packard s.l. today announced that Madrilena Red de Gas, one
of Spain's largest energy companies, has signed a four-year agreement
for HP to manage its environment running SAP(R) solutions, allowing
it to improve customer service while enhancing efficiency.  
With more than 830,000 supply points that distribute gas in 41
municipalities and five districts of Madrid, Madrilena Red de Gas
runs an environment of SAP solutions that is integral to its
business.  
Under the terms of the agreement, HP will help Madrilena Red de Gas
more closely align its SAP solution-based environment with business
objectives, enabling it to support priorities, customer service
improvement goals and growth while reducing complexity and costs.  
"We have the responsibility to meet the gas supply needs of our
customers while maintaining quality, safety, sustainability and
environmental protection," said Glen Lancastle, chief information
officer, Madrilena Red de Gas. "The applications expertise that HP
brings will enable us to focus on our primary business and enhance
our focus on the service." 
HP will provide Madrilena Red de Gas with HP Enterprise Applications
Services for SAP solutions, assuming responsibility for maintaining
the company's implementation of the SAP ERP application. HP also will
provide a full life cycle of services, including applications
management and enhancements, helping Madrilena Red de Gas increase
visibility into service levels and other key metrics to maximize
performance and improve operating efficiency. 
As a result, Madrilena Red de Gas expects to lower technology costs
while freeing IT staff to focus on more strategic, value-added
initiatives. 
"Industries as complex as oil and gas need robust enterprise resource
planning systems to facilitate key business functions while enabling
business growth," said Howard Hughes, senior vice president and
general manager, Enterprise Services -- Europe, Middle East and
Africa, HP. "The HP team will use our proven applications expertise
along with our deep energy-industry experience to further optimize
Madrilena 
Red de Gas' implementation of SAP ERP to support innovation
as the company moves into the next era of energy distribution." 
About Madrilena Red de Gas
 Madrilena Red de Gas is the first and
only company in Iberia that operates a supply network completely
independently from the rest of businesses in the gas value chain,
which means it is the first example of a complete separation between
networks and commercialization of the Iberian energy market. For more
information on MRG, please visit http://www.madrilena.es. 
About HP
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world's largest technology company, HP brings together a portfolio
that spans printing, personal computing, software, services and IT
infrastructure to solve customer problems. More information about HP
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Editorial contacts 
Jennifer Harbour
HP
+1 281 518 9632
jennifer.harbour@hp.com 
Clare Loxley
HP
+44 7770 647643
clare.loxley@hp.com 
www.hp.com/go/newsroom 
 
 
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