New Research Finds Mobility “App Gap” in Enterprise IT – According to Progress Software

  New Research Finds Mobility “App Gap” in Enterprise IT – According to
  Progress Software

  Despite Worker Demands, Security and Cost are Forcing IT Organizations to
                       Delay Formal Mobility Strategies

Business Wire

BEDFORD, Mass. -- January 24, 2013

New research shows that despite the adoption of mobile devices and the use of
personal mobile applications in the workplace, organizations are not moving
fast enough to develop and deploy mobile applications for staff, customers and
partners. As a result, companies are missing out on the business advantages
and creating a so-called “App Gap.” The study of enterprise IT organizations
worldwide was conducted by independent market research firm, Vanson Bourne,
and was sponsored by global software company Progress Software Corporation

“The App Gap”

The Vanson Bourne study, conducted between December 2012 and January 2013,
found that 95% of the 600 organizations surveyed have employees who use
personal mobile devices and applications for work and who trust that mobile
technology will improve business outcomes. In fact, 92% believe that adopting
mobile apps will not only give them a competitive edge but that failure to do
so will also put them at a competitive disadvantage. Despite the proliferation
of mobile devices, application use and beliefs that mobile technology will
benefit business, only around a quarter (29%) has already begun a formal
mobility project, though 42% plan to do so in the next year. In addition only
around half (51%) of organizations interact with their employees using mobile
apps and even fewer (45%) use mobile apps to interact with customers. As
organizations make plans to fill the App Gap, they face some roadblocks.
According to the research, perceived risks to implementing formal mobility
strategies include security (54%), the additional investment required (48%)
and the need for ongoing support (47%).

In addition, more than half of companies (56%) are concerned that they lack
the skills to develop an appropriate application and application interface
across a myriad of mobile devices and platforms.

Mobile Tech Adoption and Confidence In Its Advantages

More than 90% of respondents believe that mobile operating systems like iOS
and Android will likely become more dominant than traditional desktop ones.

Furthermore, the research indicates that 95% of businesses expect that this
increased need for mobility will lead to the greater adoption of enterprise
collaboration tools like document management and customer experience
management applications that drive productivity and sales. In addition, the
belief that mobile technology improves business is strong. 90% believe
adopting mobile-enabled contextual applications will drive new business

What’s Standing In The Way?

There is also evidence that suggests organizations believe that adapting
business applications to mobile devices will be too hard, as only 15% say that
their entire software portfolio can be easily tailored. To that end, 62% would
prefer to commission the development of mobile apps to an established vendor
versus 38% who say they would prefer to do most of the work in house with a
new, dedicated mobile application development platform. Going forward, nearly
two-thirds said that mobile access to critical applications like CRM and ERP
would be helpful.

Supporting Quotes

Graham Opie, director, Vanson Bourne said: “The research shows that
enterprises are embracing the concept of mobility, but there are significant
risks in doing so. There are many challenges in ensuring that existing
applications are mobile-compatible, compounded by the fact that so few of
those applications were designed to allow easy mobile access. This explains
why most are looking to fill the “app gap” with either external providers or
software platforms to help them easily design, develop, and implement the
mobile facilities they offer to customers, staff and partners.”

John Goodson, senior vice president products, Progress Software said: “There’s
little doubt that providing employees with the ability to work across mobile
devices can increase a business’ productivity and collaboration. In an effort
to increase operational efficiencies across the enterprise, IT organizations
need to rely on trusted development environments that provide them with the
security and control they’re used to with the ability to easily develop apps
for multiple mobile operating systems.”

Additional Resources:

Forrester Research, Inc. White Paper: Design Mobile Apps From The Outside In

Blog Post: 5 reasons customers want mobility

About the research

Progress Software commissioned independent specialist technology market
research company Vanson Bourne to undertake the research upon which this
report is based. 600 interviews were carried out in December 2012 and January
2013 with senior business decision-makers in the following sectors; financial
services, manufacturing, retail and supply chain. The research covered USA,
UK, France, Germany, Benelux, Nordics, Russia, Singapore and Brazil. Results
discussed in this press release are based on the entire global sample.

About Progress Software Corporation

Progress Software Corporation (NASDAQ: PRGS) simplifies the development,
deployment and management of business applications on-premise or on any Cloud,
on any platform and on any device with minimal IT complexity and low total
cost of ownership. Progress Software can be reached at or

Follow Progress Software on Twitter: @ProgressSW

Progress is a trademark or registered trademark of Progress Software
Corporation or one of its subsidiaries or affiliates in the U.S. and other
countries. Any other marks contained herein may be trademarks of their
respective owners.


Progress Software
Rick Lacroix, +1-781-280-4000
Marissa Ramey, +1-202-349-3788
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