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Green Tree Credit Solutions Increases Collection Rate by 25 Percent Using Latitude Software

  Green Tree Credit Solutions Increases Collection Rate by 25 Percent Using
  Latitude Software

 Customized workflows and account analysis features contribute to 25 percent
   improvement in collection recovery rate for national mortgage servicing
                                   company

Business Wire

JACKSONVILLE, Fla. & ST. PAUL, Minn. -- January 24, 2013

Green Tree Credit Solutions and its affiliate company, Landmark Asset
Receivables Management, have reported a significant improvement in collection
recovery rates as a result of deploying the debt collection solution from
Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ)
company.

“Latitude’s custom workflows and account analysis features have helped us
increase our collection recovery rate by 25 percent,” said Green Tree’s vice
president of ARM operations, Mark Foley.

Green Tree and Landmark achieved these results by using the debt collection
product, Latitude Center, to determine whether or not an account should be
pursued based on factors such as location, regulations and bankruptcy filings.
This maximized the productivity of collectors, while uncovering additional
revenue opportunities.

“Latitude Center has ensured that our collectors work on only the most
productive accounts, while helping us identify opportunities in our portfolio
that we didn’t even realize existed,” Foley said.

Green Tree initially chose the Latitude Center product for its open
architecture and user-friendly interface, according to Foley. “Latitude
Center’s open architecture was critical because it enabled us to create custom
workflows tailored for specific products and clients,” he said. “And unlike
our previous system that required collectors to memorize codes for recording
call outcomes, dispositions and follow-up, Latitude Center provided drop-down
menu options, which meant significant reductions in both training and call
handle times.”

When Green Tree created its affiliate company, Landmark, it extended its
Latitude Center deployment and sees it growing even more in the coming years.

“Latitude Center’s flexibility can help us move beyond our mortgage line of
business into other collection areas such as credit cards and auto loans,”
said Landmark’s senior managing director, Ken Frye.

In addition to Latitude Center, Green Tree and Landmark are using the Latitude
Automation Suite, Latitude Exchange, and Latitude Web Access. These
applications provide functionality for planning collection workflow processes
and account treatment strategies; rapidly developing and executing data import
and export jobs between disparate systems; and sharing real-time reporting and
account information between the client and its customers via a secure Web
portal.

“The Latitude product line’s flexibility, comprehensiveness and ease-of-use
have made it easier for us to get to where we wanted to go as a company,”
Foley said. “We’re now more in control of managing our portfolio, plus we can
move into other lines of collection business, both of which give us a major
competitive advantage.”

About Green Tree Credit Solutions

Green Tree has been servicing consumer mortgage loans for more than 30 years.
It has experience servicing a wide range of asset types, such as residential
mortgages, second liens, HELOCs, consumer installments and the nation's
largest portfolio of manufactured housing loans. Green Tree combines
innovative mortgage servicing solutions with superior client service to exceed
the expectations of clients. The company has 3,000 employees across 29
locations and is headquartered in St. Paul, Minn. For more information, visit
www.gtservicing.com.

About Latitude Software

Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ)
company, provides debt collection software and services. Latitude has hosted
and on-premises solutions that are easy to use and offer comprehensive
functionality for faster, more effective debt collection and portfolio
recovery. The Latitude software suite is built using the latest Microsoft .NET
development tools and Microsoft SQL server database technologies. Latitude was
founded in 1997 and serves more than 200 companies nationwide. Latitude is
headquartered in Jacksonville, Fla. and can be reached at 866.396.2599,
sales@debtsoftware.com; on the Net at www.latitude-software.com.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center, unified communications, and business process automation
software and services. The company’s unified IP business communications
solutions, which can be deployed on-premises or via the cloud, are ideal for
industries such as financial services, insurance, outsourcers, collections,
and utilities. Interactive Intelligence was founded in 1994 and has more than
5,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best
Small Companies in America and Software Magazine’s 2012 Top 500 Global
Software and Service Providers. It employs more than 1,400 people and is
headquartered in Indianapolis, Indiana. The company has offices throughout
North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com;
on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.

ININ-G

Contact:

Green Tree Credit Solutions
Mark Foley, +1 480-467-6796
Vice President, ARM Operations
mark.c.foley@gt-cs.com
or
Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director of Market Communications
christine.holley@inin.com
 
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