South Jersey Gas Selects Oracle Utilities Solutions to Support

South Jersey Gas Selects Oracle Utilities Solutions to Support
Enterprise-Wide Customer Service Transformation Initiative 
REDWOOD SHORES, CA -- (Marketwire) -- 01/24/13 --  Oracle (NASDAQ:
ORCL) 
News Facts  


 
--  South Jersey Gas -- an investor-owned natural gas utility with
    approximately 700 employees and over 354,000 customers within the
    seven counties in Southern New Jersey -- selected Oracle Utilities
    Customer Care and Billing, Oracle Utilities Customer Self-Service and
    Oracle Utilities Customer Care and Billing Business Intelligence to
    support its enterprise-wide customer service transformation
    initiative.
--  South Jersey Gas is replacing a legacy customer information system
    (CIS) with Oracle's integrated utility platform -- which supports
    complete customer care, billing, credit and collections and payment
    processing -- as a business imperative to continue providing its
    customers with the level of service they expect and deserve.
--  Oracle Utilities Customer Care and Billing and Oracle Utilities
    Customer Self-Service will give South Jersey Gas customer service
    representatives a 360-degree view of customer and premise data,
    helping streamline billing processes and enabling more responsive
    customer service. The utility expects that the solutions will help
    reduce abandoned calls, wait time, average handle time and training
    time for customer service representatives, as well as increase first
    call resolutions.
--  With the Oracle applications in place, the utility will work to manage
    all aspects of the utility customer lifecycle including service
    connection, meter read management, complex billing, payment processing
    and debt collection. South Jersey Gas also plans to use the Oracle
    solutions to more easily implement rate changes through flexible rate
    and billing structures as well as to ensure all customers receive a
    correct bill.
--  Additionally, with Oracle Utilities Customer Care and Billing Business
    Intelligence, South Jersey Gas hopes to easily organize consistent,
    relevant and timely customer data from across the enterprise to
    improve reporting processes. These reports will provide South Jersey
    Gas management with a holistic view of customer-
related information to
    improve decision making and ensure regulatory compliance in a
    deregulated market.

  
Supporting Quotes 


 
--  "Oracle Utilities will enable us to easily and effectively share data
    across our company to enhance and streamline our customer service
    processes, while providing flexibility to support long-term strategic
    goals," said Samuel Pignatelli, Vice President Operational
    Initiatives, South Jersey Gas.
--  "Deregulation, increased competition and customer demands for superior
    service all contribute to a utility's need to continuously improve
    organizational effectiveness. Oracle Utilities Customer Care and
    Billing, Oracle Utilities Customer Self-Service and Oracle Utilities
    Customer Care and Billing Business Intelligence will help South Jersey
    Gas to harness a complete view of customer data, streamline billing
    processes and enable more responsive customer service," said Rodger
    Smith, senior vice president and general manager, Oracle Utilities.

  
Supporting Resources 


 
--  Oracle Utilities
--  Oracle Utilities on Facebook
--  Oracle Utilities on Twitter
--  Oracle Utilities on LinkedIn
--  Oracle Utilities YouTube Channel
--  Oracle Utilities on Diigo

  
About Oracle Utilities
 Oracle Utilities delivers proven software
applications that help utilities of all types and sizes achieve
competitive advantage, business performance excellence and a lower
total cost of technology ownership. Oracle Utilities integrates
industry-specific customer care and billing, network management, work
and asset management, mobile workforce management and meter data
management applications with the capabilities of Oracle's
industry-leading enterprise applications, business intelligence
tools, middleware, database technologies, as well as servers and
storage. The software enables customers to adapt more nimbly to
market deregulation, meet ever-evolving customer demands and deliver
on environmental conservation commitments. Additionally, Oracle
Utilities helps utilities prepare for smart metering and smart grid
initiatives that enhance efficiency and provide critical intelligence
metrics that can help drive more-informed energy and water usage
decisions for consumers and businesses. For more information, visit
www.oracle.com/goto/utilities.  
About Oracle
 Oracle engineers hardware and software to work together
in the cloud and in your data center. For more information about
Oracle (NASDAQ: ORCL), visit www.oracle.com. 
About Oracle in Industries
 Oracle industry solutions leverage the
company's best-in-class portfolio of products to address complex
business processes relevant to utilities, helping speed time to
market, reduce costs, and gain a competitive edge. 
Trademark
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and Java are registered trademarks of Oracle and/or its affiliates.
Other names may be trademarks of their respective owners. 
Contact Info
Candice van der Laan
Oracle
+1.650.506.0814
candice.van.der.laan@oracle.com 
Lacy Cooper
O'Keeffe & Company
+1.540.364.5913
lcooper@okco.com 
 
 
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