T-Mobile USA Selects FICO TRIAD Customer Manager to Improve Responsiveness and
Credit Quality of its Portfolio
SAN JOSE, Calif., Jan. 23, 2013
SAN JOSE, Calif., Jan. 23, 2013 /PRNewswire/ --FICO (NYSE: FICO), the leading
provider of predictive analytics and decision management technology, today
announced that T-Mobile USA has chosen FICO® TRIAD® Customer Manager version
8.6 as the customer management system for its mobile service operations. A
longstanding client of FICO, T-Mobile is implementing TRIAD Customer Manager
8.6 to improve responsiveness to its 33 million mobile subscribers, more
accurately assess risk, and increase overall quality of the portfolio.
FICO TRIAD Customer Manager enables users to design and implement decisions
and customer treatment strategies that improve portfolio performance by
increasing revenue and reducing delinquencies. T-Mobile USA is upgrading to
the latest version of TRIAD Customer Manager to take advantage of its advanced
strategy management and visualization tools.
"At T-Mobile USA, we are focused on increasing both customer satisfaction and
portfolio profitability, which requires analytically targeted treatments,"
said Rebecca Murphy, Portfolio Credit Management Director at T-Mobile USA. "In
addition, a refresh of our FICO behavior models gave us confidence that TRIAD
Customer Manager 8.6 will deliver improved risk management and profitability
of our mobile subscriber portfolio."
"As T-Mobile USA continues to expand its mobile service offerings, it needed
the most advanced technology on the market to manage its mobile subscriber
portfolio," said Bill Waid, general manager for the Americas at FICO.
"T-Mobile USA needed precise, easy-to-use tools that let it look at customers
as individuals, rather than simply accounts, enabling it to retain the best
customers with a more appropriate collections strategy. TRIAD Customer Manager
8.6 allows our clients to do just that."
FICO® TRIAD® Customer Manager is the number one credit account management
system in the world, used to manage 65 percent of the world's credit cards.
TRIAD Customer Manager improves and automates decisions for credit cards,
debit cards, loans, auto financing and other business lines. Typical client
results include up to a 30 percent increase in revenues, up to a 25 percent
decrease in delinquencies and up to a 25 percent increase in interest income.
About T-Mobile USA
Based in Bellevue, Wash., T-Mobile USA, Inc. is the U.S. wireless operation of
Deutsche Telekom AG (OTCQX: DTEGY). By the end of the third quarter of 2012,
approximately 131 million mobile customers were served by the mobile
communication segments of the Deutsche Telekom group — 33.3 million by
T-Mobile USA — all via a common technology platform. T-Mobile USA's innovative
wireless products and services help empower people to connect to those who
matter most. Multiple independent research studies continue to rank T-Mobile
USA among the highest in numerous regions throughout the U.S. in wireless
customer care and call quality.
FICO (NYSE:FICO) delivers superior predictive analytics solutions that drive
smarter decisions. The company's groundbreaking use of mathematics to predict
consumer behavior has transformed entire industries and revolutionized the way
risk is managed and products are marketed. FICO's innovative solutions include
the FICO^® Score — the standard measure of consumer credit risk in the United
States — along with industry-leading solutions for managing credit accounts,
identifying and minimizing the impact of fraud, and customizing consumer
offers with pinpoint accuracy. Most of the world's top banks, as well as
leading insurers, retailers, pharmaceutical companies and government agencies,
rely on FICO solutions to accelerate growth, control risk, boost profits and
meet regulatory and competitive demands. FICO also helps millions of
individuals manage their personal credit health through www.myFICO.com. Learn
more at www.fico.com. FICO: Make every decision count^™.
For FICO news and media resources, visit www.fico.com/news.
Statement Concerning Forward-Looking Information
Except for historical information contained herein, the statements contained
in this news release that relate to FICO or its business are forward-looking
statements within the meaning of the "safe harbor" provisions of the Private
Securities Litigation Reform Act of 1995. These forward-looking statements are
subject to risks and uncertainties that may cause actual results to differ
materially, including the success of the Company's Decision Management
strategy and reengineering plan, the maintenance of its existing relationships
and ability to create new relationships with customers and key alliance
partners, its ability to continue to develop new and enhanced products and
services, its ability to recruit and retain key technical and managerial
personnel, competition, regulatory changes applicable to the use of consumer
credit and other data, the failure to realize the anticipated benefits of any
acquisitions, continuing material adverse developments in global economic
conditions, and other risks described from time to time in FICO's SEC reports,
including its Annual Report on Form 10-K for the year ended September 30,
2012. If any of these risks or uncertainties materializes, FICO's results
could differ materially from its expectations. FICO disclaims any intent or
obligation to update these forward-looking statements.
FICO, TRIAD and "Make every decision count" are trademarks or registered
trademarks of Fair Isaac Corporation in the United States and in other
Contact: Media: Elisabeth Hershman for FICO, +1-212-289-6734,
email@example.com; Investors: Steven Weber, +1-800-213-5542,
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