West IP Communications Achieves Cisco Master UC Specialization in the U.S.

  West IP Communications Achieves Cisco Master UC Specialization in the U.S.

    Designation Recognizes Channel Partners with Highest Level of Unified
      Communications Expertise, Lifecycle Services and Success in Sales

Business Wire

LOUISVILLE, Ky. -- January 23, 2013

West IP Communications, a subsidiary of West Corporation and a leading
provider of cloud-based communication applications and services, today
announced achievement of the Cisco® Master Unified Communications (UC)
Specialization in the U.S. This specialization recognizes West IP
Communications as having fulfilled the training requirements and program
prerequisites to sell, deploy and support highly sophisticated
applications-based Cisco Unified Communications solutions.

“This latest Cisco certification reinforces our ability to deliver the most
advanced UC applications available today,” said Bob Wise, Executive Vice
President of West IP Communications. “UC is about integrating business
communications tools to deliver improved productivity, business/IT alignment
and strategic focus. We believe our recent placement in the Leadership
Quadrant of Gartner’s UCaaS (Unified Communications as a Service) Magic
Quadrant, coupled with this latest honor, makes West IP Communications an
excellent partner for successful UC implementations.”

West IP Communications has designed its services from the ground up to work
with complex networking technologies. West IP Communications’ strategy is
founded on applying best-in-breed technologies for its clients, offering
operations and service excellence, and delivering world-class client support
around the globe.

"To help turn the promise of unified communications into a strategic
advantage, customers are demanding an enhanced set of skills and capabilities
from channel partners,” said Richard McLeod, Director of Unified
Communications for Worldwide Channels at Cisco. “West IP Communications’
investment in the Master Unified Communications Specialization ranks them
among the industry’s elite.”

To achieve the Master Unified Communications Specialization, resale channel
partners must first attain the Advanced Unified Communications Specialization.
Partners must then meet stringent requirements that demonstrate their
master-level sales, technical, and services capabilities. Furthermore, master
specialized partners must possess a number of Cisco and industry-standard
technical certification requirements; provide customer references that
document Cisco-prescribed design and deployment capabilities; and show
evidence that they have the infrastructure to support a full menu of Lifecycle
Services offerings and capabilities.

More information regarding the Master Unified Communications Specialization
can be found at:

The Cisco Resale Channel Program provides partners with the training required
to build sales, technical and Cisco Lifecycle Services skills, and then
validates their skills through a third-party audit. Cisco resale partner
certifications— Select, Premier, Silver and Gold —represent an increasing
breadth of skills across key technologies and a partner’s ability to deliver
integrated networking solutions. Cisco resale partner specializations — SMB,
Express, Advanced and Master — reflect an increasing depth of sales, technical
and service expertise in particular technologies. Cisco master specializations
provide West IP Communications access to comprehensive sales, technical, and
lifecycle services training and support available from Cisco.

West IP Communications holds Cisco Gold Partner, Cisco Cloud Provider and
Cisco Managed Services Channel Program (MSCP) Master certifications. Cisco’s
HCS is licensed to about 20 partners around the globe, including West IP

About West IP Communications

West IP Communications is a leading provider of cloud-based communication
applications and services – including MPLS-based application network
management, hosted voice, unified threat management, advanced contact center
solutions, unified messaging, collaboration tools and professional services –
all delivered as a unified suite of cloud-based applications. West IP
Communications’ scalable, on-demand applications and services can be
integrated with a client´s existing network and telecommunications
infrastructure, operational processes, and employee activities, enabling a
client to migrate to unified IP communications as its business requirements
dictate. For more information, visit www.westipc.com or call 1-800-773-3037.

About West Corporation

West Corporation is a leading provider of technology-driven communications
services. West offers its clients a broad range of communications and network
infrastructure solutions that help them manage or support critical
communications. West’s customer contact solutions and conferencing services
are designed to improve its clients’ cost structure and provide reliable,
high-quality services. West also provides mission-critical services, such as
public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000
companies and other clients in a variety of industries, including
telecommunications, retail, financial services, public safety, technology and
healthcare. West has sales and operations in the United States, Canada,
Europe, the Middle East, Asia Pacific and Latin America. For more information
on West Corporation, please call 1-800-841-9000 or visit www.west.com.

About the Magic Quadrant

Gartner, Inc., Magic Quadrant for Unified Communications as a Service, North
America, Daniel O’Connell, Bern Elliot, November 19, 2012. Gartner does not
endorse any vendor, product or service depicted in its research publications,
and does not advise technology users to select only those vendors with the
highest ratings. Gartner research publications consist of the opinions of
Gartner's research organization and should not be construed as statements of
fact. Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness for a
particular purpose.


Media Contacts:
Tech Image (for West IP Communications)
Philip Anast, 312-673-6054
West IP Communications
Bill Yackey, 502-315-5129
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