TeleTech Positioned in the 2012 “Leaders” Quadrant of Gartner’s Magic
Quadrant for Third Consecutive Year
DENVER -- January 23, 2013
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled customer experience solutions, today announced that Gartner
has positioned TeleTech in the Leaders quadrant of the Gartner Magic Quadrant.
This designation marks the third consecutive year that TeleTech has been
positioned in the Leaders quadrant for Customer Management Contact Center
Business Process Outsourcing (BPO), Worldwide.
“We are delighted to be recognized by Gartner in the Leaders Quadrant for the
third consecutive year,” commented Ken Tuchman, TeleTech chairman and chief
executive officer. “We are also pleased that industry analysts, like Gartner,
are emphasizing the importance and value of working with a partner, like
TeleTech, that can offer a fully integrated approach to managing the customer
experience. Companies are increasingly differentiating their brand through a
superior customer experience. Our ability to offer an end-to-end solution that
integrates data-driven strategy and technology with operational excellence
continues to drive greater customer engagement and wallet share for our
Gartner’s 2012 report reinforces TeleTech’s leadership position in the areas
of; multichannel strength, cloud capabilities, technology expertise and
thought-leadership. According to Gartner, “Leaders demonstrate market-defining
vision and the ability to execute against that vision through CM contact
center BPO services, a superior market share (among the top 10 providers in
regions where they compete), and solid references for CM contact center BPO
services, worldwide, including a cross section of vertical industries.
“Leaders also have superior investments in innovative CM contact center BPO
service offerings, business/pricing models and service delivery models. They
have a superior understanding of client needs and of current market
conditions, and they are actively building competencies to sustain their
leadership position in the CM contact center BPO market across multiple
regions. The CM contact center BPO service providers in this Leaders quadrant
generally also have strong global and regional service delivery operations and
deep technology to leverage, and they deliver above-average customer
For 30 years, TeleTech and its subsidiaries have helped the world’s most
successful companies design, enable, manage and grow customer value through
the delivery of superior customer experiences across the customer lifecycle.
As the go-to partner for the Global 1000, the TeleTech group of companies
delivers technology-enabled solutions that maximize revenue, transform
customer experiences and optimize business processes. From strategic
consulting to operational execution, our more than 41,000 employees drive
success for clients in the communications and media, financial services,
government, healthcare, technology, transportation and retail industries.
Through the TeleTech Community Foundation, the company leverages its
innovative leadership to ensure that students in underserved communities
around the globe have access to the tools and support they need to maximize
their educational outcomes. For additional information, please visit
ABOUT GARTNER’S MAGIC QUADRANT
Gartner does not endorse any vendor, product or service depicted in its
research publications and does not advise technology users to select only
those vendors with the highest ratings. Gartner research publications consist
of the opinions of Gartner’s research organization and should not be construed
as statements of fact. Gartner disclaims all warranties, expressed or implied,
with respect to this research, including any warranties of merchantability or
fitness for a particular purpose.
TeleTech Holdings, Inc.
Karen Breen, 303-397-8592
Jeanna Blatt, 303-397-8507
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