SolarWinds Urges Remote Support Action as Survey Shows 25% Have

SolarWinds Urges Remote Support Action as Survey Shows 25% Have No
Disaster Recovery Plan 
BRISBANE, AUSTRALIA -- (Marketwire) -- 01/23/13 --  SolarWinds (NYSE:
SWI), a leading provider of powerful and affordable IT management
software, cautioned that up to 25 per cent of organizations are at
risk as they have no disaster preparedness and response plan,
according to a recent survey.  
The company urged organizations to implement remote access management
solutions that are able to prevent a complete IT failure, or diminish
the full impact of a disaster. The survey showed that only 48 per
cent of respondents are using remote management software, which
ensures that IT issues can be resolved regardless of location. 
Conducted by SolarWinds in partnership with Network World, the survey
revealed that only 76 per cent of respondents' organizations have a
disaster preparedness and response plan for their business or IT
department. An aspect of most plans includes remote access for
employees to ensure business continuity.  
"This result suggests that a staggering 25 per cent of organizations
remain at risk of losing their data and systems, with potentially
disastrous consequences," said Masami Hashimoto, SolarWinds Senior
Manager. "We advise them to implement disaster planning as a matter
of urgency, and to make remote support a key element in their plans." 
Mr. Hashimoto said the latest version of SolarWinds DameWare Remote
Support, formerly DameWare NT Utilities, is designed to help protect
enterprise systems. 
DameWare Remote Support allows access to systems with remote tech
support if IT pros have to evacuate an area during a disaster.
Further, SolarWinds Mobile Admin, a mobile IT administration tool,
enables business continuity by allowing IT pros to monitor,
troubleshoot and triage IT technologies from a mobile device; it
provides a comprehensive remote IT management solution to aid IT pros
during destructive events. 
Such products that allow remote access to IT departments and
applications can be an integral component in a comprehensive backup
plan by ensuring secure connections during disasters or emergencies. 
Survey Highlights 

--  Disaster preparedness and response plans: Almost half (44 per cent) of
    respondents update plans about once a year; 57 per cent of respondents
    who reported not having a plan, will create one in the next 12 months.
--  Natural disaster business implications: 27 per cent have not been able
    to go into the office because of a disaster and over 30 per cent of
    those respondents missed a week or more of work.
--  Data center recovery: When asked how confident their organization was
    that they could recover their data center in a reasonable amount of
    time, 30 per cent reported they are "not at all confident."

"In times of natural disasters and in maintaining year-round business
continuity, remote IT management solutions can maximize flexibility
and efficiency for IT organizations," said Mr. Hashimoto. "With
DameWare Remote Support and SolarWinds Mobile Admin, IT pros have two
robust and easy-to-use solutions for taking on both remote desktop
support and mobile IT administration." 
What's new in DameWare Remote Support:
 DameWare Remote Support lets
IT pros support, remotely troubleshoot and resolve IT issues. Using
remote support software, IT pros can remotely administer Windows
computers without having to interrupt end-users. DameWare Remote
Support also includes the ability to remotely control computers so IT
Pros and end-users can collaboratively troubleshoot problems. 
The latest version of DameWare Remote Support adds the ability to
remotely control Mac and Linux machines in addition to Windows. This
release of DameWare Remote Support also adds support for Intel vPro
allowing IT Pros to remotely troubleshoot problems when a server
crashes or is powered off. 
Pricing and Availability
 Pricing and Availability for DameWare
Remote Support starts at  yen41,000 and pricing for DameWare Mini
Remote Control starts at  yen12,000 and both include the first year
of maintenance. For more information, including a downloadable, free
14-day evaluation trial, visit the DameWare website or call
Pricing for SolarWinds Mobile Admin software starts at  yen81,000 and
includes the first year of maintenance. For more information,
including a downloadable, free 14-day evaluation trial, visit the
SolarWinds website or call 0120-934-743. 
*The SolarWinds and Network World survey was conducted via an online
survey service, resulting in 185 completed surveys from global
entities. SolarWinds awarded five (5) survey participants a $50.00
Amazon(R) gift card with the approximate retail value of $50.00 USD
in a random drawing of all entries received. 
About SolarWinds 
SolarWinds (NYSE: SWI) provides powerful and affordable IT management
software to customers worldwide from Fortune 500 enterprises to small
businesses. In all of our market areas, our approach is consistent.
We focus exclusively on IT Pros and strive to eliminate the
complexity that they have been forced to accept from traditional
enterprise software vendors. SolarWinds delivers on this commitment
with unexpected simplicity through products that are easy to find,
buy, use and maintain while providing the power to address any IT
management problem on any scale. Our solutions are rooted in our deep
connection to our user base, which interacts in our online community,
thwack, to solve problems, share technology and best practices, and
directly participate in our product development process. Learn more
today at  
SolarWinds, and thwack are registered trademarks of
SolarWinds. All other company and product names mentioned are used
only for identification purposes and may be trademarks or registered
trademarks of their respective companies. 
Megumo Yamamoto 
Text 100 for SolarWinds 
Phone: +81-3-5210-1995  
Louise Flynn
Phone: +61 414 404 950 
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