ADDING MULTIMEDIA SugarCRM Appoints Senior Sales Executive Glenn Cross as Executive Vice President Worldwide Field Operations

  ADDING MULTIMEDIA SugarCRM Appoints Senior Sales Executive Glenn Cross as
  Executive Vice President Worldwide Field Operations

         Strengthens Leadership Team with Key Management Appointments

Business Wire

CUPERTINO, Calif. -- January 22, 2013

SugarCRM, the market-leading customer relationship management (CRM) company
that enables effective customer engagement enterprise-wide, today announced
that Glenn Cross has joined the company as executive vice president of
worldwide field operations. Cross will direct SugarCRM’s sales, services and
support organizations, and will be responsible for all customer-facing
initiatives.

Glenn Cross, SugarCRM Executive Vice President Worldwide Field Operations
(Photo: Business Wire)

Glenn Cross, SugarCRM Executive Vice President Worldwide Field Operations
(Photo: Business Wire)

“Glenn is a results-oriented leader with a proven success rate in building
high-performing teams and driving revenue growth,” said Larry Augustin, CEO of
SugarCRM. “He brings a wealth of experience and strategic sales vision to our
leadership team. His proven track record in this growing market will deliver
value as our company continues to execute against its goals.”

Before joining SugarCRM, Cross was senior vice president for worldwide sales
and services for Xsigo Systems, which was recently acquired by Oracle. Prior
to Xsigo, Cross was senior vice president of global sales, services and
support for Meru Networks, and was a key member of the executive team that
took the company public in 2010.

Cross also served as executive vice president of worldwide sales for Secure
Computing (acquired by McAfee), and executive vice president of worldwide
sales for SurfControl (acquired by WebSense). Prior to Websense, Cross was
senior vice president at Nuance Communications and Palm Inc., where he managed
all sales, professional services, support, field marketing and field
operations. He was also vice president of sales and business development at
Sun Microsystems and led the joint venture between Sun and AOL. In his career,
he has grown SaaS revenue in excess of 200 percent at three companies, and has
consistently exceeded revenue, profit and margin goals.

“I’m very excited to join SugarCRM at this time in the company’s growth.
SugarCRM is putting a strong focus on the customer experience by consolidating
all key touch points with a common goal of serving our customers better,”
Cross said. “I look forward to contributing my experience to the task of
connecting with our customers at all levels.”

SugarCRM has also named new executives to its management team with a focus on
sales and marketing. The new appointments are: Vincent Beese, senior vice
president of enterprise sales; Lorna Heynike, senior vice president of
marketing and products; and Anshu Agarwal, vice president of marketing.

About SugarCRM

SugarCRM democratizes customer engagement, empowering every professional who
interacts with the customer to excel at their job. SugarCRM’s market-leading
open Customer Relationship Management (CRM) platform delivers the agility,
flexibility, and security required to equip each customer facing professional
with the relevant information and tools they need to effectively collaborate
and engage with their customer, both within and beyond the enterprise.
SugarCRM applications have been downloaded more than 11 million times and
currently help over 1,000,000 end users across disciplines effectively engage
their customers. Over 7,000 organizations have chosen SugarCRM's On-Site and
Cloud Computing services over proprietary alternatives. SugarCRM has been
recognized for its customer success and product innovation by CRM Magazine,
InfoWorld and Customer Interaction Solutions.

For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the
US, email contact@sugarcrm.com, or visit www.sugarcrm.com. You can also
connect with SugarCRM on Facebook, Twitter and YouTube.

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Contact:

Media Contact:
Sparkpr for SugarCRM
Kevin Cheng, 415.321.1879
kcheng@sugarcrm.com
 
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