Kofax Revolutionizes the Digital Mailroom with Increased Capabilities and Process Analytics

  Kofax Revolutionizes the Digital Mailroom with Increased Capabilities and
  Process Analytics

     New Kofax Mailroom Automation Solution Improves Customer Engagements

Business Wire

IRVINE, Calif. -- January 22, 2013

Kofax^® plc (LSE: KFX), a leading provider of Capture Enabled BPM™ (business
process management) solutions, today launched Kofax Mailroom Automation. It is
the first digital mailroom solution to provide complete visibility into
incoming documents and information via process analytics and visualization
dashboards that enable organizations to track, review and modify information
at any point in the business process. Critical customer-facing and other
applications can now be closely monitored for better control, resulting in
accelerated processing, increased responsiveness and a better customer
experience.

“As a leading provider of solutions in the outsourcing of strategic business
processes and comprehensive document processing services, Swiss Post Solutions
(SPS) supports companies transitioning to digitalization. The new Kofax
Mailroom Automation solution is a great fit for SPS, given that our customers
have a need for complete visibility and control,” commented Alex Valkenberg,
chief executive officer, Production Services at Swiss Post Solutions.
“Offering this solution to our customers will help them further accelerate
business processes and improve their bottom line.”

Holly Muscolino, research director, Hardcopy Peripherals at IDC, stated in the
IDC Workbook: Assessing Stakeholder Engagement for Effectiveness and
Efficiency, “An organization must put into place a system of engagement that
directs interactions between the stakeholder and the company, and the system
must be directly integrated with critical business process. The system must
enable the organization to accurately extract critical data from documents
with minimal or no stakeholder intervention. It must be able to consistently
perfect documents and data before they are entered into the appropriate
systems of record for high-value (and high-cost) decision-making processes.”

Automated digital mailrooms are used in a wide variety of industries, such as
banking, insurance, government, and business process outsourcing (BPO). BPOs,
third-party firms whose services include the secure management of critical
business functions such as invoice processing and image based document
storage, use these to ingest and process incoming mail for their customers.
Documents in paper or electronic formats are first captured, digitally
classified and separated, and then data is extracted according to business
rules established by the customer. The extracted information is then validated
to ensure its accuracy and validity before being distributed to customer
workflows and processes.

For example, an insured driver can initiate a claim process by submitting the
related documents to their automobile insurance provider. These may actually
be received by a BPO providing outsourced mailroom processing for the insurer.
The documentation is then captured and processed. If any of the documents or
information therein is missing, Kofax Mailroom Automation automatically alerts
the insured to submit the required information, which can be accomplished on
paper or via fax, email, Kofax Web Capture or Kofax Mobile Capture. A
line-of-business employee, such as a claims adjustor, is also alerted to the
missing content to assist in resolving any discrepancies. These capabilities
provide visibility into the status of the claims process from the moment a
claim form is submitted at the Point of Origination™ until it is passed to a
claim adjudication and payment system for final resolution. The customer and
claims adjustor have increased control over the process, an increased ability
to collaborate in resolving exceptions, and a clearer idea of when the claim
will be resolved for better customer service.

“Automated mailrooms can deliver an ROI in less than 18 months by eliminating
a significant portion of the manual labor costs associated with normal
mailroom processes,” said Martyn Christian, chief marketing officer at Kofax.
“Kofax Mailroom Automation transforms the traditional digital mailroom by
combining BPM, dynamic case management, process analytics and visualization
dashboards with our proven, industry-leading capture solutions to provide
organizations with the most scalable, flexible, accurate and secure mailroom
capabilities.”

About Kofax

Kofax^® plc (LSE: KFX) is a leading provider of Capture Enabled BPM^TM
solutions. These award winning solutions capture and streamline the flow of
business critical information throughout an organization in a more accurate,
timely and cost effective manner, enabling our customers to be more responsive
to their constituents and better grow their businesses. Kofax solutions
provide a rapid return on investment to more than 20,000 customers in banking,
insurance, government, healthcare, business process outsourcing and other
markets. Kofax delivers these solutions through its own sales and service
organization, and a global network of more than 800 authorized partners in
more than 75 countries throughout the Americas, EMEA and Asia Pacific. For
more information, visit kofax.com.

© 2013 Kofax, plc. “Kofax” is a registered trademark and “Capture Enabled BPM”
is a trademark of Kofax, plc.

Contact:

Kofax plc
Media Contact:
Colleen Edwards
Vice President, Corporate Communications
+1 949-783-1582
colleen.edwards@kofax.com
or
Investor Contact:
MKR Group, Inc
Charles Messman or Todd Kehrli
+1 323-468-2300
kfx@mkr-group.com
 
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