Dell Unveils Global BYOD Survey Results: Embrace BYOD or Be Left Behind

  Dell Unveils Global BYOD Survey Results: Embrace BYOD or Be Left Behind

  *Singapore leads the list in putting users first, followed by U.K.,
    Australia, France and Italy; United States ranks lowest in the management
    of users as more important than devices.
  *Nearly three-quarters  of organizations deploying user-focused BYOD report
    improvements in employee productivity, customer response times and work
  *Survey results prove as BYOD strategies mature and companies move beyond
    just managing devices to focus on users and applications, they reap bigger
    rewards and experience fewer setbacks.

Business Wire

ROUND ROCK, Texas -- January 22, 2013

Today Dell Quest Software announced the results of a global survey of IT
executives to gauge the level of organizational maturity with existing Bring
Your Own Device (BYOD) strategies, along with realized and anticipated
benefits and problems. The findings conclude that approximately 70% of
companies believe BYOD can improve their work processes and help them work
better in the future, while an estimated 59% believe they would be at a
competitive disadvantage without BYOD.

According to a survey of nearly 1,500 IT decision makers across the United
States, United Kingdom, France, Germany, Spain, Italy, Australia, Singapore,
India, and the Beijing region, organizations are optimistic about the
potential corporate gains of BYOD, reporting they would be at a competitive
disadvantage without it. Some of the key findings include:

  *An estimated three quarters of those polled stated that BYOD can only
    deliver massive benefits if the specific needs and rights of each user are
    understood; while only an estimated 17% of organizations encourage BYOD
    and who actively manage any device employees wish to use — showing they
    really understand the need to empower employees.
  *On average, survey respondents identified four personal gains for their
    employees, including more flexible working hours, along with the ability
    to foster creativity, speed innovation, and facilitate

Roger Bjork, director, Enterprise Mobility Solutions, Dell Software Group

“We’re seeing dramatic changes in the way users interact with technology on
their personal devices and the critical role BYOD plays in transforming
business and IT culture. This global survey confirms what we have long
suspected—companies that embrace a user-focused approach to BYOD may reap the
biggest rewards, face the fewest obstacles and deliver real and immediate
value in terms of greater efficiency, productivity and competitive advantage.
Those slow to support BYOD or constrained by a device-centric approach may
deal with greater challenges, including the risk of being left behind from a
competitive standpoint.”

Embracing BYOD Can Lead to Greater Gains, Fewer Setbacks

  *According to the survey results, companies with mature BYOD programs are
    most likely to achieve the most benefits; Beijing was the most optimistic
    in reporting potential gains.
  *Organizations that consider applications part of a robust BYOD strategy
    are more likely to link and manage devices per user, clearly define roles
    for their user community in one central database, track and support each
    user’s level of mobility, and deliver applications to users based on their
    role within the company.
  *A user-centric strategy can have a significant and positive impact reaping
    rewards for companies in data management and security, as well as employee
    productivity and customer satisfaction. Approximately 74% experienced
    improved employee productivity while an estimated 70% saw faster customer
    response times.
  *Companies who embraced BYOD programs experienced improved employee
    productivity, faster customer response times and improved operational
  *Companies with well-established BYOD policies are the least likely to
    experience any kind of setbacks, with over a quarter of this group
    experiencing none at all.
  *Over half of respondents state that BYOD has completely changed their IT
    culture (approximately 56%) and/or business culture (approximately 54%) in
    their organization.

How Worldwide BYOD Stacks up

  *The U.S., Beijing region and Australia represent the top three countries
    that encourage BYOD by actively managing and supporting any device that
    users want to bring into the corporate environment; France, Germany and
    the U.K. are the bottom three in providing this level of support.
  *The two technology areas most commonly implemented first for BYOD are
    desktop virtualization and mobile device management (MDM). France,
    Germany, Spain, Italy, and Australia implemented desktop virtualization
    first, while Singapore, India, Beijing, the U.K., and U.S. started with
  *In India and Beijing,  all the organizations polled plan to, or already
    offer some support for personal devices.
  *Only an estimated 19% in Germany said users would be required to purchase
    a support program for all personal devices—the only country lower than
    this is the U.K. However, around three in ten organizations in Germany
    state that their employees will not be required to adhere to any
    regulations when it comes to devices in their BYOD policy.
  *Beijing, India and France were the top three countries to report that any
    BYOD support policies would require employees to ready their own devices
    for corporate use.

Marist College Ashgrove Gives BYOD High Marks for Increasing Student Learning,
Reducing IT Costs

  *Marist College Ashgrove, an independent, Catholic boarding and day college
    for boys from grades 5-12, was founded in 1940 to promote academic
    achievement and lifelong learning. The Queensland, Australia-based school
    relies on innovative technologies to ensure its 2,000 students, faculty
    and staff have access to the latest educational applications and systems.
  *An early adopter of VMware to virtualize its server environment, Marist
    also was quick to deploy Dell vWorkspace desktop virtualization to reduce
    administration and infrastructure costs, while facilitating anytime,
    anywhere access to curriculum.
  *More recently, Marist added Dell vWorkspace - MokaFive Suite to fuel an
    innovative BYOD program enabling students to purchase recommended laptops
    and tablets for use anywhere across its 20-building campus, or at home.
    Centralized, policy-driven management lets Marist’s IT team easily and
    securely deliver, control and support all types of devices including PCs,
    Macs, iPads, other tablet PCs, smartphones, and thin clients, even when
    users are often offline.
  *“BYOD can ensure educational excellence by making it easy for each student
    to communicate with teachers, collaborate with peers and complete
    coursework based on their own needs,” said John Lee, information
    technology supervisor at Marist College Ashgrove. “Dell Software’s
    mobility solutions have produced massive administrative savings ─ we can
    provision and manage secure application access in minutes instead of
    hours, which requires half the staff and much less IT infrastructure at a
    tenth of the cost of other BYOD similar solutions.”

Supporting Quotes:

  *Carol Fawcett, chief information officer, Dell Software Group

“In my previous role as CIO of Quest Software, our IT empowered nearly 4,000
employees across 60 offices in 23 countries to use their preferred mobile
devices whether they were phones, tablets, or non-standard laptops to do their
jobs. Instead of worrying about their devices, we focused on enabling access
to the apps and data needed by the appropriate individuals regardless of
device. We found this approach allowed us to be much more strategic and
enabled us to focus on our biggest BYOD problems: security, access rights and
data leakage. The results of this latest BYOD survey reinforce the importance
of putting users first in order to develop the most effective policies and
turn BYOD into a long-term, sustainable business benefit.”

Dell’s broad systems management portfolio of PC, server, and thin client
management now encompasses mobile device management and helps IT organizations
securely embrace the consumerization of IT and BYOD demands, while delivering
fast and efficient results designed to maximize workforce productivity.
Offering user-focused management for BYOD, Dell Quest enables organizations to
implement a short and long term mobile strategy by helping them to assess,
manage and support the entire dynamic user environment. For more information
on Dell’s extended portfolio of mobile solutions including Dell Wyse Cloud
Client Manager, Dell Desktop Virtualization Solutions, Dell KACE K3000, and
Dell SonicWALL, visit

Helpful links:

  *Dell Software:
  *Quest Software, Inc.:
  *Click here for survey results
  *Register for “BYOD: Balancing User Freedom and Corporate Control with
    Virtualization” webinar on Jan. 31, 2013 11:00am PT.
  *More Dell Software news:
  *Quest TV:

About the research:

Dell Software acquisition Quest Software originally commissioned independent
research agency Vanson Bourne to conduct the survey. Vanson Bourne interviewed
1485 senior IT decision makers across: the U.S., U.K., France, Germany, India,
Spain, Italy, Australia, Singapore and Beijing. Both the private and public
sectors were interviewed with a specific focus on: financial services;
manufacturing; retail, distribution and transport; healthcare and education.
Interviews took place from the 18^th September-18^th October 2012.

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Dell Software
Jennifer Bernas, 949-754-8241
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