TeleTech Names Brian Shepherd as Executive Vice President of TeleTech and President of Its Strategic Consulting and Global

  TeleTech Names Brian Shepherd as Executive Vice President of TeleTech and
  President of Its Strategic Consulting and Global Technology Businesses

Investment in Talent Reinforces Commitment to Ongoing Revenue Diversification

Business Wire

ENGLEWOOD, Colo. -- January 22, 2013

TeleTech Holdings, Inc. (NASDAQ: TTEC) a leading global provider of
technology-enabled customer experience solutions, announced today that it has
appointed Brian Shepherd to the newly created position of Executive Vice
President of TeleTech and President of Customer Strategy and Technology

Mr. Shepherd will focus on accelerating growth in these business segments and
driving continued innovation in the technology and business processes required
to deliver a superior customer experience in today’s complex data-driven,
multi-channel environment.

“We are delighted to have someone of Brian’s stature join the executive team,”
said Ken Tuchman, TeleTech chairman and chief executive officer. “As an
internationally recognized business leader with more than 20 years of customer
experience consulting and technology acumen, Brian will help us further
differentiate our technology-enabled value proposition in the market,”
continued Tuchman.

“The speed of change required to deliver a superior, multi-channel customer
experience has never been greater and companies are challenged by how to
effectively respond,” said Shepherd. “TeleTech is setting the standard for
technology-driven solutions in this area, and I am excited to join its
seasoned management team to both accelerate its growth and bring greater value
to the industry-leading clients we serve.”

Mr. Shepherd joins TeleTech from Amdocs (NYSE: DOX), a leading provider of
customer experience systems and services, where he served in a variety of
senior executive roles, including as Group President and a member of the
executive management team. Amdocs is a 20,000 employee company with more than
$3.0 billion in revenue. He also has extensive consulting experience from his
tenure as a strategy consultant at McKinsey & Company.

Mr. Shepherd received his Masters of Business Administration from Harvard
Business School after graduating magna cum laude with a Bachelor of Arts
degree in Economics from Wabash College.


For 30 years, TeleTech and its subsidiaries have helped the world’s most
successful companies design, enable, manage and grow customer value through
the delivery of superior customer experiences across the customer lifecycle.
As the go-to partner for the Global 1000, the TeleTech group of companies
delivers technology-enabled solutions that maximize revenue, transform
customer experiences and optimize business processes. From strategic
consulting to operational execution, our more than 39,000 employees drive
success for clients in the communications and media, financial services,
government, healthcare, technology, transportation and retail industries.
Through the TeleTech Community Foundation, the Company leverages its
innovative leadership to ensure that students in underserved communities
around the globe have access to the tools and support they need to maximize
their educational outcomes. For additional information, please visit


Statements in this press release that relate to future results and events
(including statements about future financial and operating performance) are
forward-looking statements based on TeleTech's current expectations. Actual
results and events in future periods could differ materially from those
projected in these forward-looking statements because of a number of risks and
uncertainties including: achieving estimated revenue from new, renewed and
expanded client business as volumes may not materialize as forecasted,
especially due to the global economic slowdown; the ability to close and ramp
new business opportunities that are currently being pursued or that are in the
final stages with existing and/or potential clients; our ability to execute
our growth plans, including the successful integration of acquired companies
and the sales of new products; the possibility of lower revenue or price
pressure from our clients experiencing a business downturn or merger in their
business; greater than anticipated competition in the customer management
industry, causing adverse pricing and more stringent contractual terms; risks
associated with losing or not renewing client relationships, particularly
large client agreements, or early termination of a client agreement; the risk
of losing clients due to consolidation in the industries we serve; consumers’
concerns or adverse publicity regarding our clients’ products; our ability to
find cost-effective locations, obtain favorable lease terms and build or
retrofit facilities in a timely and economic manner; risks associated with
business interruption due to weather, fires, pandemic, or terrorist-related
events; risks associated with attracting and retaining cost-effective labor at
our delivery centers; the possibility of asset impairments and restructuring
charges; risks associated with changes in foreign currency exchange rates;
economic or political changes affecting the countries in which we operate;
changes in accounting policies and practices promulgated by standard setting
bodies; and new legislation or government regulation that adversely impacts
our tax obligations, health care costs or the customer management industry. A
detailed discussion of these and other risk factors that could affect our
results is included in TeleTech's SEC filings, including our Annual Report on
Form 10-K for the year ended December 31, 2011. The Company’s filings with the
Securities and Exchange Commission are available in the “Investors” section of
TeleTech’s website, which is located at All information in
this release is as of January 22, 2013. The Company undertakes no duty to
update any forward-looking statement to conform the statement to actual
results or changes in the Company’s expectations.


TeleTech Holdings, Inc.
Karen Breen, 303-397-8592
Jeanna Blatt, 303-397-8507
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