Bayer-AAFP study finds 78 percent of veterinarians see cat care as key to practice growth, but many are slow to make practices

  Bayer-AAFP study finds 78 percent of veterinarians see cat care as key to
    practice growth, but many are slow to make practices more cat-friendly

Bayer HealthCare teams up with the American Association of Feline
Practitioners to improve feline healthcare and strengthen veterinary practices

PR Newswire

SHAWNEE, Kan. and HILLSBOROUGH, N.J., Jan. 21, 2013

SHAWNEE, Kan.and HILLSBOROUGH, N.J., Jan. 21, 2013 /PRNewswire/ --A new
study conducted by Bayer HealthCare, in collaboration with the American
Association of Feline Practitioners (AAFP), reveals that 78 percent of
veterinarians believe that better care for cats represents one of the most
significant, missed opportunities for the profession. The study found that 46
percent of veterinary clinics have recently started taking specific steps to
increase visits among current feline patients, attract more cat-owning
clients, and make their practices more "friendly" to cats. But there is still
much to be done.

Insights from the Bayer Veterinary Care Usage Study III: Feline Findings were
presented today at the North American Veterinary Conference in Orlando, Fla.
This third in a series of studies sponsored by Bayer HealthCare LLC Animal
Health Division was presented in partnership with the AAFP and Brakke
Consulting. The study's findings are based on a nationally representative
online survey of 401 veterinary practice owners in November 2012.

The purpose of the Bayer Veterinary Care Usage Study is to improve veterinary
care of pets by determining why visits are declining and helping veterinarians
reverse the trend, according to Ian Spinks, President and General Manager,
Bayer HealthCare LLC Animal Health Division, North America. Earlier phases of
the study found that cats were less likely to receive regular veterinary

"The Bayer Veterinary Care Usage Study III: Feline Findings aims to deliver
actionable insights that improve feline healthcare and strengthen veterinary
practices," said Spinks. "Together with the American Association of Feline
Practitioners, Bayer HealthCare will work throughout 2013 to uncover the
obstacles to routine veterinary care for cats and find practical solutions to
help remove them."

Practice cat-readiness: perception vs. reality
A key objective of the study was to determine the extent to which veterinary
practices recognize the need to improve cat care and what steps, if any, they
have taken to increase feline visits. Nearly 70 percent of veterinarians were
familiar with the earlier Bayer studies. Of those most familiar, 48 percent
indicated they had made specific changes in their practices, most aimed at
increasing cat visits. Moreover, 91 percent of veterinarians believe they have
available capacity to handle more cat visits without significant changes.

However, despite the fact that most veterinarians recognize that cat owners
consider a visit to the veterinarian to be stressful for themselves and their
pets, nearly one-third of practices have not trained staff on how to make
visits less stressful for cat owners. In addition, relatively few practices
have adopted procedures such as: exam rooms used only for cats (35 percent);
cat-only waiting areas that are physically and visually separated from dogs
(18 percent); and cat-only days and appointment hours (11 percent).

Veterinarians are not all cat people
"To some extent, veterinarians' own biases may play a role in how they pursue
feline patients," said Dr. Elizabeth Colleran, owner of Chico Hospital for
Cats, Chico, Calif., and past president of AAFP. "For example, the Bayer
Veterinary Care Usage Study III: Feline Findings found that, while
veterinarians are nearly equally likely to own a dog or cat—81 percent versus
70 percent—48 percent prefer dogs, while only 17 percent prefer cats."

The study further confirmed a preference for dog over cat patients by
veterinarians, who indicated: dogs are easier to work with than cats during
wellness exams (90 versus 65 percent); cats are more challenging to diagnose
than dogs (57 versus 34 percent); and dogs actually enjoy visiting the clinic
(79 versus 15 percent). Interestingly, 20 percent of veterinarians with cats
report not having conducted a wellness exam on own their cat in the past
twelve months.

In addition to understanding and developing solutions to overcome the
obstacles to cat care, the partnership between Bayer HealthCare and the
American Association of Feline Practitioners aims to foster greater awareness
and adoption of the AAFP's "Cat Friendly Practice" (CFP) Program. CFP contains
multimedia educational resources covering such areas as: understanding cat
behavior; pet owner communication; waiting room comfort and handling
guidelines. To date, 259 veterinary practices have become CFP-approved, with
an additional 530 pending or working towards approval. For further
information, visit:

Ten-plus things veterinarians can do now to increase cat visits
"Since the Bayer Veterinary Care Usage Study III: Feline Findings confirms
that better care for cats is key to veterinary practice growth, 2013 may turn
out to be the 'Year of the Cat' on many veterinary calendars," said Cristiano
von Simson, DVM, MBA, Director of Veterinary Technical Services at Bayer
HealthCare LLC Animal Health Division, North America. "To help increase feline
visits, Bayer HealthCare and the American Association of Feline Practitioners
offer eleven practical tips."

1.Find the un-served/under-served cats in your practice by asking about
    other household pets on every visit and tracking reminder compliance
2.Educate cat owners on carrier use and transporting cats
3.Make your waiting room as cat-welcoming as possible by establishing
    separate areas for dogs and cats and installing visual barriers, if
4.Reserve one or more exam rooms for cats only
5.Train all staff regularly in cat-friendly handling
6.Review and refine feline exam protocols
7.Talk through the exam with cat owners
8.Use and dispense feline-friendly medications
9.Send home an exam report every time
10.Schedule the next exam before the cat leaves the practice
11.Join AAFP and become a certified Cat Friendly Practice

Overall trends: half report revenue growth; pet visits stagnant, but improved
According to the Bayer Veterinary Care Usage Study III: Feline Findings, while
60 percent of veterinary clinics raised fees in 2012, only 45 percent reported
growth in revenue. Among those practices that did increase revenue, 23 percent
attributed this growth to fee increases, while 26 percent cited their
provision of more and improved services as the reason. Among those clinics
experiencing lower revenues, 46 percent identified fewer patient visits as the
main reason, followed by a poor economy (31 percent) and clients with less
income (23 percent). Eighty-one percent of practices said they plan to
increase fees in 2013.

Overall trends in pet visits to veterinary clinics are mixed, with 39 percent
of respondents reporting an increase and 38 percent reporting a decrease.
However, in terms of appointment capacity, only 48 percent of practices
reported having 70 or more percent of appointments filled during the first
nine months of 2012.

About the Bayer Veterinary Care Usage Study
The first phase of the study focused on the decline in veterinary usage from
the pet owners' perspective, identifying six root causes: the economic impact
of the recession; fragmentation of veterinary services; the use of the
Internet versus office visits; feline resistance; perception that regular
medical check-ups are unnecessary; and cost of care.

The objectives of the second phase were to: identify any correlation between
clinic revenue and pet visits; identify the use of successful practice tools;
and establish the degree to which veterinarians are utilizing services
identified in phase one of the study. Results were based on a nationally
representative, quantitative online survey of 401 companion animal

About Bayer HealthCare
The Bayer Group is a global enterprise with core competencies in the fields of
health care, nutrition and high-tech materials. Bayer HealthCare, a subgroup
of Bayer AG with annual sales of EUR 17.2 billion (2011), is one of the
world's leading, innovative companies in the healthcare and medical products
industry and is based in Leverkusen, Germany. The company combines the global
activities of the Animal Health, Consumer Care, Medical Care and
Pharmaceuticals divisions. Bayer HealthCare's aim is to discover, develop,
manufacture and market products that will improve human and animal health
worldwide. Bayer HealthCare has a global workforce of 55,700 employees (Dec
31, 2011) and is represented in more than 100 countries. Find more information

About the American Association of Feline Practitioners
The American Association of Feline Practitioners improves the health and
welfare of cats by supporting high standards of practice, continuing education
and scientific investigation. The AAFP has a long-standing reputation and
track record in the veterinary community for facilitating high standards of
practice and publishes guidelines for practice excellence which are available
to veterinarians at the AAFP website. Over the years, the AAFP has encouraged
veterinarians to continuously re-evaluate preconceived notions of practice
strategies in an effort to advance the quality of feline medicine practiced.
The Cat Friendly Practice program is the newest effort created to improve the
treatment, handling and overall healthcare provided to cats. Its purpose is to
equip veterinary practices with the tools, resources and information to
elevate the standard of care provided to cats. Find more information at

About Brakke Consulting
Brakke Consulting is the leading consulting firm specializing in the animal
health and nutrition markets. Headquartered in Dallas, the firm also maintains
offices in Chicago, Omaha, St. Louis, Kansas City and Stuart, Florida, and has
affiliate offices in Osaka and Sydney. Established in 1986, Brakke provides a
full range of consulting services, including General Consulting, Strategic
Planning, Mergers and Acquisitions, Market Research Studies, Technology
Licensing, Communications Strategies and New Business Development. Find more
information at

Forward-Looking Statements
This release may contain forward-looking statements based on current
assumptions and forecasts made by Bayer Group or subgroup management. Various
known and unknown risks, uncertainties and other factors could lead to
material differences between the actual future results, financial situation,
development or performance of the company and the estimates given here. These
factors include those discussed in Bayer's public reports which are available
on the Bayer website at The company assumes no liability
whatsoever to update these forward-looking statements or to conform  them to
future events or developments.

SOURCE Bayer HealthCare LLC; American Association of Feline Practitioners

Contact: Staci Gouveia, +1-913-268-2577,,; Heather O'Steen, AAFP, +1-800-874-0498,
Ext. 207,,
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