SoundBite Communications Partners With TMCnet on Webinar to Discuss How
Organizations Can Mobilize Their Collections Strategies
Complimentary Webinar Showcases Ways to Leverage the Mobile Phone to Collect
More Debt Faster and Improve Customer and Debtor Experience
BEDFORD, Mass., Jan. 21, 2013 (GLOBE NEWSWIRE) -- SoundBite Communications,
Inc. (Nasdaq:SDBT), a provider of customer experience management solutions,
will present a webinar on January 23, 2013 at 2p.m. EST entitled "Mobilizing
Your Collections Strategy." This 45-minute webinar will inform best
collections practices for contact centers looking to leverage the mobile
channel for payments, including text-to-pay and mobile web, as well as for
communications, including two-way chat.
With more than half of the global population now having a mobile phone and
over 8 trillion text messages being sent annually, mobile messaging is quickly
becoming the consumers' preferred channel of communication. According to
LiquidEdge, 80 percent of debt collectors are currently using or plan to
incorporate mobile text messaging into their overall collections strategy.
This complimentary webinar will demonstrate how to increase your portfolio
penetration, collect more debt faster, reach more live parties and improve
customer and debtor experience.
This webinar will also highlight a case study demonstrating how a wireless
operator used text messaging to increase same-day payments by 55 percent while
also cutting operational costs. Additionally, participants of this webinar
*Proven strategies to mobilize collections outreach
*The types of text messaging that should be included in collections
*The importance of obtaining mobile opt-in and how to stay compliant
*The significance of capturing and leveraging consumer preferences to
maximize the immediacy of the mobile device
To register for the webinar, please click here.
Scheduled presenters for this webinar include:
Matt Edmunds, SVP and GM, Contact Center Business Unit, SoundBite
Matt Edmunds leads sales, marketing, services, and product development
efforts in the Contact Center Business Unit. Prior to joining SoundBite,
Edmunds was senior vice president of bankcard operations for Outsourcing
Solutions, Inc., and spent nearly nine years at Capital One Financial
Corporation leading various customer care and collections strategies.
John Keyes, Director, Product Management, SoundBite Communications
John Keyes is responsible for gathering customer requirements, prioritizing
product and feature plans, and serving as an evangelist for SoundBite and
its multi-channel technology.He ensures that SoundBite provides
industry-leading mobile web, voice text and email solutions.Prior to his
current position at SoundBite, John held positions at Open Market, Sun
Microsystems and Microsoft.
Peter Bernstein, Senior Editor, TMCnet
Peter Bernstein, a top-level industry analyst, is a seasoned writer and
professional with deep experience in the communications and IT industries
and has been cited numerous times by several high level publications such as
the New York Times, The Wall Street Journal, and Business Week.
About SoundBite Communications
SoundBite Communications is a customer experience management company with deep
expertise in delivering cloud-based mobile marketing, proactive customer care,
and collections/payments solutions. More than 450 global end-clients,
including nearly 50 Fortune 500 companies, leverage SoundBite's proactive
multi-channel communications and preference management platforms to power 2.5
billion personalized and compliant customer interactions annually across the
full consumer lifecycle. Visit SoundBite.com and follow SoundBite on Twitter
for more information. SoundBite is a registered service mark of SoundBite
The SoundBite Communications, Inc. logo is available at
CONTACT: IR & Media Contact:
Press spacebar to pause and continue. Press esc to stop.