Trimble Adds Remote Diagnostics to its Connected Farm Solution
Remote Assistance Capability to Provide Reduced Farmer Downtime, and Increased
Efficiencies for Resellers via the Trimble FmX Display
SUNNYVALE, Calif., Jan. 21, 2013
SUNNYVALE, Calif., Jan. 21, 2013 /PRNewswire/ -- Trimble (NASDAQ: TRMB)
announced today that it has added remote diagnostics capabilities to its
Connected Farm™, an integrated operations management solution providing
information exchange across the entire farm. Remote Assistant allows resellers
and support technicians to remotely access the Trimble® FmX® integrated
display using the Connected Farm Web portal and a DCM-300™ modem with data
The support service allows users with access to remotely diagnose problems in
real time from the office by viewing the FmX display screen without being
physically present in the cab. Diagnosis related to GPS corrections, automated
steering, application control, yield monitoring, or any other precision
agriculture applications displayed on the FmX screen can be made using the
service. Remote Assistant is expected to reduce customer downtime in the field
while decreasing travel time for resellers, support technicians and farm
managers who would normally drive to the location—resulting in time savings
and greater efficiency.
"Our desire is to continuously improve customer and reseller satisfaction,"
said Ian Harley, business area director for Trimble's Agriculture Division.
"By adding the Remote Assistant capability to the Connected Farm solution via
the FmX display, we have created a more efficient process through which
resellers can gauge customer issues. As a result, we anticipate increased
satisfaction, improved productivity and greater efficiencies to keep farmers
up and running."
Trimble's Remote Assistant is expected to be available in February 2013.
Contact a local Trimble dealer at www.trimble.com/locatorfor more
About Trimble's Agriculture Division
Trimble's Agriculture Division is a leader in precision agriculture, GPS and
guidance solutions that help customers operate farm vehicles and implements
more efficiently, save on input costs and increase yield and productivity. To
ensure better decision making, Trimble offers an integrated operations
management solution called Connected Farm that provides information exchange
across the entire farm using industry-leading software and
hardware.Additional Trimble solutions include vehicle and implement guidance
and steering; application control for seed, liquid and granular products;
laser- and GPS-based water management technology; and a harvest solution.
For more information on Trimble Agriculture, visit:
Trimble applies technology to make field and mobile workers in businesses and
government significantly more productive. Solutions are focused on
applications requiring position or location—including surveying, construction,
agriculture, fleet and asset management, public safety and mapping. In
addition to utilizing positioning technologies, such as GPS, lasers and
optics, Trimble solutions may include software content specific to the needs
of the user. Wireless technologies are utilized to deliver the solution to the
user and to ensure a tight coupling of the field and the back office. Founded
in 1978, Trimble is headquartered in Sunnyvale, Calif.
For more information, visit: www.trimble.com.
Contact: Willa McManmon, Investor Relations, +1-408-481-7838,
email@example.com, or Lea Ann McNabb, Media, +1-408-481-7808,
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