Holidaymakers Fail to Contact Car Hire Providers Directly to Solve Issues

  Holidaymakers Fail to Contact Car Hire Providers Directly to Solve Issues

  PR Newswire

  LONDON, January 18, 2013

LONDON, January 18, 2013 /PRNewswire/ --

Holidaymakers hiring a car to make the most out of their trip are often not
directly contacting their rental provider should a problem arise, has warned.

Often when hiring a car, any charges incurred for factors such as; no fuel on
return, damage to the vehicle or loss of deposit, will be taken off the credit
card given on arrival after you have returned the vehicle and travelled home
or continued on your trip. Every car hire booking made requires you to supply
a credit card, (not a debit card) in the lead driver's name and this will be
used should a charge be applied.

Due to this, holidaymakers are failing to dispute any costs with the car hire
provider directly, which argues is the best route to take
should you think you have been unfairly charged. Rather than contacting the
car hire provider, many people try to claim it back through their credit card
provider and this could prove more difficult as well as reducing their chances
of a refund.

Gareth Robinson, Managing Director of, said: "If you have any
issues or complications when returning a hire car the first port of call
should always be the provider as they are the ones most likely to help you
resolve it efficiently. We have found many customers, particularly those that
have hired abroad, think it would be best to contact their credit card company
on their return home when a charge has occurred but this isn't usually the
case." He added: "Unfortunately there can often be a language barrier which
makes disputing a charge more difficult if you travelled abroad, but still try
other methods such as emailing first to get around this."

To compare the best car hire deals visit 

About is one of the UK's leading car hire comparison website, and
celebrated its 5th birthday as a comparator in February 2012. Last year, the
company achieved record sales, despite the challenging economic climate.

Searching up to 50 different car hire suppliers, including Alamo, Avis,
Budget, Hertz, Holiday Autos and Sixt, provides an impartial
comparison of the best prices available in over 15,000 locations worldwide.

Customers can also book with through the Android and iPhone
mobile apps launched in 2011 and also through the comparator's Facebook page.

To book or for further information visit

Contact: Media Contact: Jenni Livesley & Cara Churchman, Context, T:
+44(0)1625-511966, F: +44(0)1625-511967, ;
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