Dell’s Mobile Clinical Computing Solution Provides Significant Savings While Enhancing Mobility and Security for Healthcare

  Dell’s Mobile Clinical Computing Solution Provides Significant Savings While
  Enhancing Mobility and Security for Healthcare Providers

  *Tallahassee Memorial HealthCare achieves a risk-adjusted return on
    investment of 83 percent and a payback period of just 13 months
  *Time saved allows each physician to see an additional patient per day

Business Wire

ROUND ROCK, Texas -- January 17, 2013

Tallahassee Memorial HealthCare (TMH) saved more than $600,000 and enhanced
the productivity of clinicians in its Family Medicine Residency Program by
implementing Dell’s Mobile Clinical Computing (MCC) solution, according to a
new commissioned study conducted by Forrester Consulting on behalf of Dell and
released today.

TMH, which serves 16 counties in North Florida and South Georgia, participated
in a year-long pilot study of the solution at its Family Medicine Residency
Program consisting of 55 physicians who were also simultaneously adopting a
new electronic medical records system.

Designed to improve clinician efficiency without compromising security, Dell’s
MCC solution combines desktop virtualization, single-sign-on and strong
authentication technologies with expert consulting, implementation and support
services. By storing information in the data center – not the endpoint device
– MCC helps reduce the risk of lost or stolen data and simplifies HIPAA
compliance. For the deployment at TMH, the solution featured Citrix
XenDesktop® for desktop virtualization, Imprivata OneSign® for single sign-on
and strong authentication, and AppSense® Environment Manager™ for profile

By implementing Dell’s MCC solution, TMH achieved a risk-adjusted return on
investment of 83 percent with a payback period of 13 months based on the Total
Economic Impact™ (TEI) study conducted by Forrester Consulting. The study also
notes that Dell’s MCC solution can provide TMH projected risk-adjusted
benefits of $636,235 over the next three years.^1

With the increase in productivity attributed to the adoption of the solution,
the Forrester study conservatively estimates that the clinic will be able to
schedule an additional one or two patients per day, per physician. In
addition, the pilot implementation helped the hospital:

  *Ensure “faster time to care” for patients by maintaining a consistent
    computing session when a clinician changes location or device. The simple
    badge-in/badge-out process provides quick, secure access to all relevant
    patient information.
  *Implement electronic medical records in a secure environment that
    simplifies compliance with data security policies and regulations and
    allows clinicians more time to spend with patients.
  *Reduce IT hardware maintenance by leveraging thin and zero clients, such
    as Dell Wyse endpoints, and centrally fixing remote failures.

According to the study, the hospital also views MCC as a positive recruitment
and retention tool since many medical schools are already using the latest IT
tools and residency candidates expect the same leading-edge technology in
their work environments. By providing residency physicians with remote access
via a secure portal, the solution also helps physicians achieve an improved
work-life balance.


“Dell MCC has been a great solution for us,” said Don Lindsey, chief
information officer of Tallahassee Memorial HealthCare. “It helps balance the
issues between being secure and ease of use. MCC helps keep us secure while
allowing easy and productive access by clinicians.”

“Patients really like the fact that when a physician is talking to them on the
phone or in the exam room the information is right there on the virtual
desktop,” said Ronald Machado, M.D., faculty at Tallahassee Memorial
HealthCare’s Family Medicine Residency Program.

“Dell is committed to simplifying access to information for clinicians because
we know it ultimately leads to better patient care,” said James Coffin, Ph.D.,
vice president and general manager, Dell Healthcare and Life Sciences. “These
research findings validate what we already know – that by aligning people and
processes, we can achieve true clinical transformation.”

Learn more: Visit or view the infographic

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About Dell

Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative
technology and services that give them the power to do more. As the leading
provider of healthcare IT services in the world, Dell helps healthcare
organizations harness the power of information to simplify administration;
coordinate and manage patient care; transition from episodic care to
prevention and wellness management and ultimately to deliver personalized
medicine. For more information, visit

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in
the marks and names of others.

^1 Source: “The Total Economic Impact of Dell’s Mobile Clinical Computing
Solution,” a September 2012 commissioned study conducted by Forrester
Consulting on behalf of Dell.

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Media Contacts:
Dell Press Line, 512-728-4100
Amanda Engler, 512-723-7381
WPP Team Dell
Kelly VanHook, 512-691-0383
Analyst Relations Contact:
Kristin Solarczyk, 512-728-4853
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