ACE Further Strengthens European Claims Management Team
LONDON -- January 17, 2013
ACE Group today announced a number of new appointments to its claims
management team in its Europe, Middle East and Africa (EMEA) region as it
continues to invest in building its claims management expertise, particularly
in its growing Accident & Health (A&H) division.
Robert Whelan, Claims Manager for A&H in EMEA, has been appointed to the
newly-created role of Claims Manager, Consumer Lines for EMEA. Reporting to
Peter Murray, Claims Director, EMEA, he will work closely with the management
teams of ACE’s A&H and Life divisions to maintain and build upon the service
provided to customers of ACE’s consumer lines products throughout the EMEA
region. Robert has more than 30 years of experience within ACE and predecessor
companies and has previously held claims management roles within A&H and
Property. Most recently, he was the European Claims Systems and Process
Gerry Corry, Assistant A&H Claims Manager, has been promoted to A&H Claims
Operations Manager, Europe, reporting to Robert Whelan. In this role, she will
share best practice in A&H claims management and provide operational advice to
other parts of ACE European Group as well as manage a number of key client and
broker relationships. In addition, she will continue to manage the A&H
Operational Claims team. Gerry joined ACE in 2011 from esure and has over 20
years of experience of operational claims management.
Mark Shillito has also joined the team as A&H Technical Claims Manager,
bringing with him over 20 years of experience in A&H and Life claims, the
majority of which was gained at the Aviva group. In this role, he will provide
direction on large or complex claims in the UK.
All of these appointments are effective immediately.
In addition, David McNamara, currently Vice President, Claims Operations and
Systems, in ACE’s New York office, will join the London-based team on 21
January 2013 as Regional Head of Claims Operations and Systems. He will report
to Peter Murray. In this role, he will design, implement and manage consistent
processes and systems to facilitate management information and reporting
across EMEA Claims.
Peter Murray, Claims Director, EMEA and International Casualty Claims
“Following a number of significant announcements in 2012, primarily focused on
the property and casualty business, these latest appointments underline our
commitment to claims excellence in our consumer lines business in EMEA, and
particularly in our growing A&H segment.”
“Robert and Gerry have both shown a deep understanding of claims operations
and service in their business areas and being able to promote from within to
fill these key roles is testament to the strength and depth of the team we
have built at ACE. We also warmly welcome Mark Shillito and David McNamara to
the team, whose expertise will complement our existing capabilities”.
The ACE Group is one of the world’s largest multiline property and casualty
insurers. With operations in 53 countries, ACE provides commercial and
personal property and casualty insurance, personal accident and supplemental
health insurance, reinsurance and life insurance to a diverse group of
clients. ACE Limited, the parent company of the ACE Group, is listed on the
New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500 index.
Visit www.acegroup.com/eu and www.acegroup.com/uk
Juliet Tilley, Communications Manager EMEA, ACE
Tel: +44 (0)20 7173 7793
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