Paciolan Announces Partnership With Professional Facilities

Paciolan Announces Partnership With Professional Facilities
Management 
Venues Will Leverage Ticketing and Marketing Solutions to Enhance
Patron Services 
IRVINE, CA and PROVIDENCE, RI -- (Marketwire) -- 01/17/13 --  
Paciolan, an industry-leading provider of ticketing, marketing,
fundraising and sales automation solutions to more than 500 live
entertainment organizations, including performing arts venues,
announced that the company has entered into a partnership with
Professional Facilities Management (PFM). PFM will leverage
Paciolan's ticketing and marketing solutions in five venues,
including Providence Performing Arts Center (Providence, R.I.),
Veteran's Memorial Auditorium (Providence, R.I.), Barbara B. Mann
Performing Arts Hall (Ft. Myers, FL), Coral Springs Center for the
Arts (Coral Springs, FL) and North Shore Center for the Performing
Arts (Skokie, IL).  
"We are pleased to begin a seamless partnership with Paciolan to
enhance all of our patron services," said Lynn Singleton, President
of Professional Facilities Management. "As a technically innovative
company, Paciolan provides us with an excellent opportunity to
elevate our patrons' experiences and take us to the next level
serving our customers in each of our facilities."  
Leveraging Paciolan's eVenue online ticketing system, all five venues
will have a best-of-breed online box office website, including the
ability to allow patrons to pick their own seat through an
interactive seat map, social integration, and other advanced features
to efficiently sell tickets. PFM will provide customers with secure
online services and account management, including opportunities for
patrons to purchase VIP packages, bundles for shows, restaurants and
merchandise, as well as the ability to manage their online accounts
and inventory.  
With a focus to elevate the patron experience, each venue will
implement Paciolan's Access scanning and digital ticketing solution.
The system will enable patrons to print tickets at home to bypass
will call lines at the box office. The barcoded tickets will provide
each venue the opportunity to increase sponsorship activation and
generate incremental revenue by providing sponsorship branding on the
print-at-home tickets. Paciolan's Access technology also allows each
venue to validat
e tickets and track attendance in real-time through
the use of handheld scanners at each entrance. 
"We look forward to implementing new digital ticketing technologies
to make it easy to buy and redeem tickets digitally to maximize the
experience of each customer," said Donna Santos, Vice President of
Ticketing and Sales. "Our partnership with Paciolan will help us to
stay abreast of leading edge technology and also will help us to
provide innovations to all of our patrons." 
All five of PFM's venues will adopt Paciolan's industry-leading
Customer Relationship Management (CRM) solution which provides a 360
degree view of each venue's customer interactions, including
ticketing and purchase history, to enhance ticket sales at each venue
and manage relationships with each patron. With a holistic view of
each customer, venues will be able to utilize transparent data
collected in real-time to provide efficient service to their patrons. 
Additionally, PFM will improve its communication and broaden its
marketing reach at their venues, implementing Paciolan's marketing
services. Leveraging the PAC Social Media platform, PFM venues will
have the ability to socially promote events, build and engage their
database, and manage conversations online. Using Paciolan's display
ad retargeting technology, PFM venues will be able to deliver
sequential banner advertisements with special offers, tailored to
specific consumers who visit their website to purchase tickets to
their events. Paciolan's PACmail email marketing solution will
empower PFM venues with a platform to enhance communications and
tailor segmented messages to customers to drive ticket sales online
and increase customer awareness of ticket sales and packages,
upcoming events and promotions. 
"We value every patron, and at the end of the day it's about
providing each customer with one-to-one marketing messaging," added
Santos. "Paciolan offers us that ability to deliver the right message
to the right patron at the right time." 
"We are excited to partner with Professional Facilities Management to
help them provide world-class services to each of their venues in
many performing arts communities," said Dave Butler, chief executive
officer of Paciolan. "Paciolan will continue to deliver the
innovative technology to each venue and assist them in providing
exceptional customer service." 
About Professional Facilities Management
 Professional Facilities
Management, Inc. (PFM) is a wholly-owned subsidiary of Providence
Performing Arts Center, incorporated in 1988 in response to a growing
need for objective evaluation and management of performing arts
facilities in geographically-diverse locations. One of the first
companies of its kind, PFM's business is focused on performing arts
to bring a wide variety of programming to the broadest audience while
maintaining financial responsibility and sensitivity to local
constituency needs. Presently, PFM holds management/booking contracts
in 10 facilities located in eight states. 
About Paciolan 
 Founded in 1980, Paciolan is the leader in venue
enablement, powering ticketing, fundraising and marketing technology
solutions for leading organizations across North America.
Collectively, Paciolan powers over 500 live entertainment
organizations that sell over 120 million tickets annually. Primary
markets include college athletics, professional sports, performing
arts, arenas and museums. Paciolan is a wholly owned subsidiary of
Comcast-Spectacor. 
Visit www.paciolan.com for additional company information. 
Paciolan Media Contacts:
Craig Ricks
Paciolan
Vice President of Marketing
949.823.1636 (O) 
Steve Brown
Paciolan
Corporate Marketing Associate
949.823.4506 (O) 
 
 
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