CSG International Wins Internet Telephony’s 2012 BSS/OSS Excellence Award

  CSG International Wins Internet Telephony’s 2012 BSS/OSS Excellence Award

Business Wire

ENGLEWOOD, Colo. -- January 17, 2013

CSG Systems International, Inc. (NASDAQ: CSGS), a global provider of software
and services-based business support solutions that help clients generate
revenue and maximize customer relationships, has won a 2012 INTERNET TELEPHONY
BSS/OSS Excellence Award for the company’s Enhanced Sales Edition solution.
The editors of INTERNET TELEPHONY selected the winning organizations based on
how the business support systems and operations support systems contributed to
the success of their clients' businesses or created exceptional systems for
supporting internal network operations or customer support solutions.

Designed to provide clients with a more unified and cohesive way of managing
and defining complex service packages across departments, CSG’s Enhanced Sales
Edition and Product Catalog solution creates a more effective, customer
friendly order and offer management process. As a result, Communication
Service Providers (CSPs) have the agility to launch new services while driving
an increase in overall customer satisfaction.

For one client, CSG’s ESE solution has reduced average call handle times by 29
seconds and increased triple play orders by 27 percent, all with the full
solution deployed in just 60 days.

“In today’s dynamic marketplace, offering the right package to the right
customer can dramatically influence a CSP’s bottom line and make a significant
impact on the quality of the customer experience,” said Sean Brown, Senior
Vice President of Product Management at CSG International. “Our clients have
found that by leveraging CSG’s flexible solutions, they can automate and
streamline offer and order management to not only improve the overall process,
but boost customer satisfaction. We are pleased to be recognized by INTERNET
TELEPHONY for our commitment to driving BSS and OSS innovation for our

"The BSS/OSS Excellence Awards provide recognition for contribution to the
growth of and innovation displayed in an increasingly complex and vital
market," saidErik Linask, Editorial Directorof INTERNET TELEPHONY. "Only the
companies who presented the best and most compelling solutions were granted a
2012 BSS/OSS Excellence Awards."

The complete list of winners of the Fourth Annual BSS/OSS Excellence Awards
are featured in theDecember 2012 issue ofINTERNET TELEPHONYmagazine and
available online. For more information about CSG’s Enhanced Sales Edition
solution, visit:

About CSG International

CSG Systems International, Inc. (NASDAQ: CSGS) is a market-leading business
support solutions and services company serving the majority of the top 100
global communications service providers, including leaders in fixed, mobile
and next-generation networks such as AT&T, Comcast, DISH Network, France
Telecom, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and
Verizon. With over 25 years of experience and expertise in voice, video, data
and content services, CSG International offers a broad portfolio of licensed
and Software-as-a-Service (SaaS)-based products and solutions that help
clients compete more effectively, improve business operations and deliver a
more impactful customer experience across a variety of touch points. For more
information, visit our website at www.csgi.com.


CSG Systems
Elise Brassell, 303-804-4962
Media and Industry Analyst Relations
CSG International
Liz Bauer, +303-804-4065
Investor Relations
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