Smiths Group PLC Uses Polycom® RealPresence® Video Solutions and Microsoft® Lync™ to Unify Video, Voice and Data

  Smiths Group PLC Uses Polycom® RealPresence® Video Solutions and Microsoft®
  Lync™ to Unify Video, Voice and Data Communications across 400 Locations

Improves productivity and reduces costs across Smith’s five business divisions
by creating a virtual link for 23,000 production, office and mobile employees
in over 50 countries

Business Wire

LONDON -- January 16, 2013

Polycom, Inc. (Nasdaq: PLCM), the global leader in open standards-based
unified communications and collaboration (UC&C), today announced that UK-based
global technology firm Smiths Group PLC is using Polycom® RealPresence® video
solutions in combination with Microsoft® Lync™ Server 2010 to unify video,
voice, and data communications across 400 locations in over 50 countries, as
well as for all of its mobile employees, improving engagement, teamwork, and
collaboration for the entire company.

Bringing Global and Mobile Employees Together Face-to-Face

Smiths Group has five divisions creating products, technologies, and services
for the threat & contraband detection, medical devices, energy, and
communications markets worldwide. The group currently employs over 23,000
people across more than 50 countries to serve diverse customers in a range of
industries, including transport, military, petrochemical, healthcare,
telecommunications, and equipment manufacturing.

With employees dispersed over so many different business groups and locations,
Smiths faced challenges in communication and project collaboration; in the
speed of decision making; and in mounting travel costs. Working with Polycom
partner Insight, Smiths implemented Polycom® RealPresence® Room video
solutions (including the Polycom® HDX® 8000 solution) and Polycom’s executive
desktop solution (Polycom® HDX® 4500 system) in fixed locations, and Polycom®
RealPresence® Mobile 2.0 software for employees on the move. All RealPresence
video solutions are powered by the Polycom® RealPresence® Platform – the most
interoperable and comprehensive UC&C software infrastructure for universal
video collaboration.

Polycom and Microsoft Lync Delivering a Unified Communications & Collaboration

Smiths is currently expanding the use of Polycom’s RealPresence Platform
software infrastructure by connecting it with Microsoft Lync desktop clients.
“Interoperability was an absolute necessity for us to achieve our long-term
plans for enterprise-wide unified communications and collaboration. One of the
main drivers behind our decision to purchase Polycom RealPresence video
collaboration solutions was their interoperability with Microsoft Lync,” said
Simon Quintin, Director, Workplace Services, Smiths Group PLC.

Smiths' ultimate vision is to deliver more agile, cost-effective services to
all customers around the world. And for Smiths this means standardizing on
core enterprise solutions, especially for communications and collaboration, to
ensure that its diverse and globally dispersed staff and customers can most
efficiently and productively work together. Smiths are rolling out Microsoft
Lync across the entire company with a target completion date of mid-2013. The
fact that RealPresence video solutions seamlessly connect with Microsoft Lync
was a major selling point for Smiths. The goal is to "drive a different way of
working" with more engagement, better communication, less travel, and faster
reactions enabled by Microsoft and Polycom. Polycom offers a broad and rich
portfolio of video and voice solutions designed to connect with Microsoft Lync
to create a seamless UC&C experience across the enterprise: Polycom offers a
wide variety of solutions, including a custom-built video room, multi-purpose
phones, and numerous video environments.

Together, Polycom and Microsoft truly unify communications across work
environments – on the go, home and work offices, conference rooms, and
immersive theaters, as well as industry-specific applications such as
healthcare, education, manufacturing, media, government, and retail. With the
combination of Lync and RealPresence, staff can launch video collaboration
sessions easily and intuitively from within familiar interfaces and normal
workflows, simply clicking a name on their Lync contact list to securely
collaborate face-to-face via Polycom video on their desktop or in a conference
room-based system.

Polycom video collaboration is now seen as one of the primary communications
mechanisms within Smiths and is used 24/7 for internal meetings, regular board
meetings, project and product reviews, HR interviews, and training, enabling
the various business units to work better and more productively.
Manufacturing, product development, and management use video to increase
engagement in the product development process with other groups, partners,
suppliers, and distributors, to accelerate time-to-market and control costs,
while also improving quality.

“Polycom video conferencing has significantly changed our way of working,
enabling the company to break down some of the barriers to communicating
across a distributed work force whilst reducing travelling costs, improving
employee collaboration and increasing efficiencies across business units,”
said Simon Quintin, Director, Workplace Services, Smiths Group PLC. “The
ability to cooperate and collaborate securely with someone instantly has
opened the lines of communication. Straight audio is useful, but that ability
to actually see someone directly makes the whole communication mechanism more
personal as you build rapport quicker to get things done faster.”

As adoption of Polycom video collaboration solutions has spread across the
company, mobile access has become increasingly important. The Group is
currently running a pilot using Polycom® RealPresence® Mobile 2.0 software for
about 250 mobile staff using tablets and smartphones to extend video
collaboration beyond the office to virtually anywhere. The Group plans to
extend RealPresence Mobile software to more of its mobile workforce in the
coming months.

Due to the demanding nature of their business and the frequency with which
video is used, a key requirement and benefit of the solution was the
comprehensive product support provided by Polycom. Smiths Group deployed
Polycom® Elite Service, which provides direct access to an assigned Elite
Service manager and engineer, as well as 24/7 telephone technical support.

About Smiths Group

Smiths is a global technology company listed on the London Stock Exchange
(SMIN) and operates a sponsored level one ADR programme (SMGZY). A world
leader in the practical application of technologies, Smiths Group delivers
products and services for the threat & contraband detection, medical devices,
energy and communications markets worldwide. Our products and services make
the world safer, healthier and more productive. Smiths Group employs more than
23,000 people in over 50 countries. For more information visit:

About Polycom

Polycom is the global leader in open standards-based unified communications
and collaboration (UC&C) solutions for voice and video collaboration, trusted
by more than 415,000 customers around the world. Polycom solutions are powered
by the Polycom^® RealPresence^® Platform, comprehensive software
infrastructure and rich APIs that interoperate with the broadest set of
communication, business, mobile and cloud applications and devices to deliver
secure face-to-face video collaboration in any environment. Polycom and its
ecosystem of over 7,000 partners provide truly unified communications
solutions that deliver the best user experience, highest multi-vendor
interoperability, and lowest TCO. Visit or connect with us
on Twitter, Facebook, and LinkedIn to learn how we’re pushing the greatness of
human collaboration forward.

© 2013 Polycom, Inc. All rights reserved. POLYCOM®, the Polycom logo, and the
names and marks associated with Polycom’s products are trademarks and/or
service marks of Polycom, Inc. and are registered and/or common law marks in
the United States and various other countries. All other trademarks are
property of their respective owners.


Polycom, Inc.
Sarah Brambley, + 44(0)1753 723130
Senior PR Manager, Polycom EMEA
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