Former Symantec Leader Bill Robbins Joins [24]7 as Chief

Former Symantec Leader Bill Robbins Joins [24]7 as Chief Operating
Proven Strategic Sales and Operations Leader to Manage Company's
Global Growth 
CAMPBELL, CA -- (Marketwire) -- 01/16/13 --    [24]7, the intuitive
consumer experience company, announced today that industry veteran
Bill Robbins has joined [24]7 and will assume the newly-created
position of Chief Operating Officer. Robbins joins [24]7 from
Symantec, where he most recently served as Executive Vice President,
Worldwide Sales and Services, a position he held from 2009 through
2012. In his role as COO at [24]7, Robbins will lead the company's
strategic, sales and global operations functions, reporting directly
to founder and CEO PV Kannan.  
A recognized industry leader, Robbins brings more than 20 years of
sales, operations and leadership experience to [24]7. With the robust
global growth [24]7 has experienced, Kannan noted that the time was
right to welcome an operational leader of this caliber to the
executive team. 
"[24]7 is experiencing dramatic growth. We need someone who has been
down that road before. After an extensive search for a leader with
the right experience to complement our existing team, we found that
Bill is an ideal match in terms of expertise and culture," noted
Kannan. "With his strong strategic sales, enterprise expertise, and
market-tested leadership abilities, Bill will help [24]7 to navigate
through continued growth and global expansion. He will help fulfill
our mission to make the customer experience intuitive."  
Prior to serving as Executive Vice President, Worldwide Sales and
Services with Symantec, Robbins served in multiple executive
positions with the company in Asia and the United States. Earlier,
Robbins held leadership roles as the head of sales and operations
organizations within Veritas, prior to that company's acquisition by
"Bill was an important leader during my time at Symantec and will be
a strong addition to the [24]7 team," said John W. Thompson, former
Chairman and CEO of Symantec, and current Chairman and CEO of Virtual
Instruments. "Bill's strategic and operational experience allowed him
to have a huge impact on Symantec's field operations, and I'm
confident he can have a similar, if not more significant, impact on
[24]7's growth and direction in the years ahead." 
"I am excited to join the executive team at [24]7," noted Robbins.
"With the global activities and opportunities that lie ahead of us, I
look forward to moving [24]7 to the next stage in its growth as we
continue to redefine the entire customer service industry." 
Robbins holds degrees in both Finance and Economics from Southern
Methodist University. 
About [24]7
 [24]7, the intuitive consumer experience company,
provides software and services that make it simple for consumers to
connect with companies to get things done. [24]7 is a trademark of
24/7 Customer, Inc. [24]7 has one of the largest cloud-based,
self-service networks in the world, managing more than 2.5 billion
interactions annually. [24]7's software helps companies anticipate
what consumers want, simplify interactions, and learn from those
interactions so that future experiences get better all the time.
[24]7 is based in Campbell, California. For more information, visit:  
[24]7 is a trademark of 24/7 Customer, Inc. All other brands,
products or service names are or may be trademarks or service marks
of their respective owners. 
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Media Contact:
Larry Smalheiser
Trainer Communications
(925) 271-8211 
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