eGain Reports Positive Preliminary Revenue Results for the

eGain Reports Positive Preliminary Revenue Results for the Second
Quarter of Fiscal 2013 
SUNNYVALE, CA -- (Marketwire) -- 01/15/13 --   eGain Corporation
(NASDAQ: EGAN), a leading provider of cloud customer engagement
solutions, today announced selected preliminary financial results for
its fiscal 2013 second quarter ended December 31, 2012. 
Fiscal Second Quarter Selected Preliminary Financial Results: 

--  Total revenue for the second quarter is expected to exceed $14.5
    million, an increase of approximately 33% sequentially and 35%
--  Cloud revenue for the second quarter is expected to exceed $4.3
    million, an increase of approximately 15% sequentially and 65%
--  Total deferred revenue (which includes both deferred revenue on the
    balance sheet and unbilled deferred revenue that remains off balance
    sheet, collectively representing contractual commitments that have not
    been recognized as revenue) at December 31, 2012 is expected to
    increase to approximately $40.0 million, up approximately 21%
    sequentially from $33.0 million at September 30, 2012 and up
    approximately 110% from $19 million at December 31, 2011.
--  As of December 31, 2012, cash equivalents and restricted cash are
    expected to increase to $19.9 million, up from $11.4 million at
    September 30, 2012.
--  eGain is increasing its guidance for growth in annual cloud revenue
    for fiscal 2013 from 40% to at least 50%.

These results are based on preliminary information and are subject to
change. The company plans to announce final second quarter fiscal
2013 results on February 5, 2013. 
Ashu Roy, Chairman and CEO, and Eric Smit, CFO, will present at the
Needham & Company 15th Annual Growth Conference today, January 15,
2013, at 4:50 p.m. Eastern Time.  
A live audio webcast will be available on the Investor Relations
section of eGain's website at A replay of the webcast
will be made available for 90 days following the event. 
Conference Details: 

--  Needham & Company 15th Annual Growth Conference
--  January 15-17, 2013
--  The New York Palace Hotel in New York City
--  More information can be found at

About eGain
 eGain (NASDAQ: EGAN) is a leading provi
der of cloud
customer engagement solutions. Trusted by leading brands, eGain
solutions help design and deliver smart, connected customer journeys
across social, mobile, web, and contact centers. 
Headquartered in Sunnyvale, California, eGain has operating presence
in North America, EMEA, and APAC. To learn more about us, visit or call the company's offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). 
Cautionary Note Regarding Forward-Looking Statements - 
statements in this release that involve eGain's forecasts (including
the above stated guidance), beliefs, projections, expectations,
including but not limited to our financial performance and guidance,
the anticipated growth of our business, market trends, plans to
invest in our business and expectations regarding the market
acceptance of our products, are forward-looking statements within the
meaning of the safe harbor provisions of the Private Securities
Litigation Reform Act of 1995. These forward-looking statements,
which are based on information available to eGain at the time of this
release, are not guarantees of future results; rather, they are
subject to risks and uncertainties that may cause actual results to
differ materially from those set forth in this release. These risks
include, but are not limited to, the uncertainty of demand for eGain
products, including our guidance regarding bookings and revenue and
mix of new license and cloud contracts; our expectations related to
our operations; our ability to invest resources to improve our
products and continue to innovate; our partnerships; our future
markets; and other risks detailed from time to time in eGain's
filings with the Securities and Exchange Commission, including
eGain's annual report on Form 10-K filed on September 25, 2012, and
eGain's quarterly reports on Form 10-Q. eGain assumes no obligation
to update these forward-looking statements.  
Note: eGain is a registered trademark, and the other eGain product
and service names appearing in this release are trademarks or service
marks, of eGain Communications Corp. All other company names and
products are trademarks or registered trademarks of their respective
Company Contact: 
Eric Smit
Investor Relations:
Charles Messman or Todd Kehrli
MKR Group, Inc.
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