Interactive Intelligence to Host “Key 2013 Contact Center Trends and Priorities” Industry Web Event

  Interactive Intelligence to Host “Key 2013 Contact Center Trends and
  Priorities” Industry Web Event

Business Wire

INDIANAPOLIS -- January 15, 2013

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
unified IP business communications software and services, is hosting a
complimentary Web event titled, “Key 2013 Contact Center Trends and
Priorities: How You Can Be Ready,” to be held Tuesday, Jan. 29 at 11:30 a.m.
Eastern time (EST).

Already attracting more than 1,300 registrants, this 75-minute webcast will
bring together leading industry analysts to discuss key trends for the benefit
of any company contemplating a contact center technology purchase or upgrade.

This webcast will feature Forrester Research Principal Analyst, Art Schoeller,
and Interactive Intelligence Chief Marketing Officer, Joe Staples, who will
help guide attendees through some of the most important contact center trends
in 2013, including the following:

  *Cloud-based deployment options.
  *Incorporating social media into the multichannel mix.
  *The impact of smart phones and mobile tablets.
  *The need to accurately capture “the voice of the customer.”
  *New methods for measuring agent effectiveness.

Following the Web presentation there will be an extensive QA session during
which Schoeller and Staples will be joined by industry experts, Sheila
McGee-Smith, founder of McGee-Smith Analytics, and Don Van Doren, founder and
president of Vanguard Communications, to respond to live audience questions.

“Contact center technology and the dynamics of delivering a great customer
experience are changing at a rapid pace,” Staples said. “We designed this
webcast to help companies successfully navigate these changes by providing
guidance from some of the foremost authorities in the industry.”

Attendees of this Interactive Intelligence Web event will receive four
complimentary vendor comparison reports published by Gartner, Frost &
Sullivan, Nemertes Research, and CRM Magazine.

To register for this webcast, visit

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center automation, unified communications, and business process
automation software and services. The company’s unified IP business
communications solutions, which can be deployed on-premises or via the cloud,
are ideal for industries such as financial services, insurance, outsourcers,
collections, and utilities. Interactive Intelligence was founded in 1994 and
has more than 5,000 customers worldwide. The company is among Forbes
Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012
Top 500 Global Software and Service Providers. It employs approximately 1,400
people and is headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East, Africa and Asia
Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.



Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director of Market Communications
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