Xerox in Leaders Quadrant of Gartner’s 2012 Global Customer Management Contact Centers Report

  Xerox in Leaders Quadrant of Gartner’s 2012 Global Customer Management
  Contact Centers Report

Business Wire

NORWALK, Conn. -- January 15, 2013

Xerox (NYSE: XRX) has been named to the Gartner, Inc. Leaders Quadrant by
Gartner Inc., in the 2012 Magic Quadrant Customer Management Contact Center
Business Process Outsourcing report.^1

The Magic Quadrant is a proprietary research tool developed by Gartner that
offers visual snapshots of a market’s direction, maturity and participants,
and evaluates companies on completeness of vision and ability to execute.

“We live in a world that’s very connected, and customers expect, and even
demand to receive immediate care from brands,” said Connie Harvey, chief
operating officer, Xerox Commercial Services. “We feel being placed as a
leader in the Magic Quadrant is recognition that Xerox is setting new industry
standards in customer care through innovation, globalization and deeper,
data-based understanding of customer needs.”

Through 54,000 customer management agents, Xerox handles more than 1.6 million
contact center interactions daily in 175 global customer care centers, in 30
languages. Xerox provides customer care support to a range of industries
including technology, communications, banking and financial services, travel,
retail, education, government, pharmaceuticals and healthcare.

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select only
those vendors with the highest ratings. Gartner research publications consist
of the opinions of Gartner's research organization and should not be construed
as statements of fact. Gartner disclaims all warranties, expressed or implied,
with respect to this research, including any warranties of merchantability or
fitness for a particular purpose.

About Xerox

With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading
enterprise for business process and document management. Its technology,
expertise and services enable workplaces – from small businesses to large
global enterprises – to simplify the way work gets done so they operate more
effectively and focus more on what matters most: their real business.
Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and
IT outsourcing services, including data processing, healthcare solutions, HR
benefits management, finance support, transportation solutions, and customer
relationship management services for commercial and government organizations
worldwide. The company also provides extensive leading-edge document
technology, services, software and genuine Xerox supplies for graphic
communication and office printing environments of any size. The 140,000 people
of Xerox serve clients in more than 160 countries. For more information, visit, or
For investor information, visit

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XEROX^®, XEROX and Design^® are trademarks of Xerox in the United States
and/or other countries.

^1 Gartner, Inc., Magic Quadrant Customer Management Contact Center Business
Process Outsourcing, Worldwide, TJ Singh, Johan Jacobs, December 24, 2012.


Bill Mckee, +1-585-423-4476
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