DHL’s Standard Forwarding Wins Great Lakes/Midwest Carrier of the Year Award

  DHL’s Standard Forwarding Wins Great Lakes/Midwest Carrier of the Year Award

  *LTL Carrier Receives Second-Highest Net Promoter Score in the Country

Business Wire

EAST MOLINE, Ill. -- January 15, 2013

Standard Forwarding, a U.S. less than truckload (LTL) carrier and subsidiary
of DHL Freight, was named Great Lakes/Midwest LTL Carrier of the Year (2012)
in Mastio & Company’s annual Value and Loyalty Benchmarking Study. It was the
fifth time in a row that Standard Forwarding won the coveted award.

Standard Forwarding winner of Great Lakes/Midwest Carrier of the Year Award
(Photo: Business Wire)

Standard Forwarding winner of Great Lakes/Midwest Carrier of the Year Award
(Photo: Business Wire)

“We strive every day to meet and exceed our customers’ expectations, so it’s
very gratifying to see such an overwhelmingly positive feedback from our
customers,” said John Ward, president of Standard Forwarding.

Standard Forwarding had the highest score among all participating carriers
nationwide when customers were asked about the “likelihood of continued
usage.” They also received the second-highest “net promoter” score nationally.
Net promoter score measures a customer’s “likelihood to recommend,” an
indication of customer satisfaction.

The in-depth study surveys 2,000 shippers and identifies and quantifies the
needs of LTL freight customers while comparing national, regional and local
carriers. Standard Forwarding was selected as the winner based upon top scores
in 24 service attributes determined to be most important to LTL customers.

“With 90 new tractors and 147 new trailers added to our fleet over the past
year and on-board technology installed on all tractors, Standard Forwarding is
continuing to invest to provide world-class service to our customers,” added
Stefano Arganese, CEO Central Eastern Southern Europe and Americas, Middle
East, Africa DHL Freight.

About Standard Forwarding

Standard Forwarding is a Midwest regional LTL carrier with service in
Illinois, Iowa, Indiana, Minnesota, Wisconsin, St. Louis, MO, Omaha, NE, and
southern Michigan. The company has won numerous service awards. Standard
Forwarding is a wholly owned entity of DHL Freight, the road freight arm of
Deutsche Post DHL, the world’s leading logistics group.

DHL – The Logistics company for the world

DHL is the global market leader in the logistics industry and “The Logistics
company for the world”. DHL commits its expertise in international express,
air and ocean freight, road and rail transportation, contract logistics and
international mail services to its customers. A global network composed of
more than 220 countries and territories and about 275,000 employees worldwide
offers customers superior service quality and local knowledge to satisfy their
supply chain requirements. DHL accepts its social responsibility by supporting
climate protection, disaster management and education.

DHL is part of Deutsche Post DHL. The Group generated revenue of 53 billion
euros in 2011.

For more information: www.dp-dhl.com

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Contact:

DHL
Jennifer Pakradooni, +1-786-264-3684
jennifer.pakradooni@dhl.com