Zenith American Solutions(SM) Expands IVR Capacity to Allow

Zenith American Solutions(SM) Expands IVR Capacity to Allow 24/7
Access for Providers 
IVS Uses Arca+ and Voxeo to Migrate the Country's Largest Third Party
Administrator to a New Communications Platform in One-Third the Time
and Cost of Upgrading Existing IVR 
WAKEFIELD, MA and ORLANDO, FL and SEATTLE, WA -- (Marketwire) --
01/14/13 --  Integrated Voice Solutions (IVS), the industry-trusted
architect of customer experience solutions across automated channels,
and Voxeo, the leading provider of Unlocked Communications(TM),
announced today the completed migration of Zenith American Solutions'
IVR system to a newer, more robust, open standards-based platform in
30% of the time and at a lower cost than would have been required to
rewrite the company's existing IVR applications. 
Zenith American Solutions required expansion of its legacy
Interactive Voice Response (IVR) solution to provide an even higher
level of service for its clients. However, it was quickly determined
that adding new ports would be cost prohibitive, and the necessary
upgrade to the newer version of its existing IVR platform would
require applications to be completely rewritten, resulting in a
lengthy and expensive re-development project. 
"Zenith American Solutions wanted a solution to facilitate its
proactive customer service business model," said Jay Bolton, Chairman
of IVS. "Prior to IVS involvement, Zenith American Solutions had
stalled, even though they had assessed the need to provide a robust
IVR solution for their clients." 
Rather than expand its existing proprietary IVR platform, Zenith
American Solutions decided to work with IVS to implement Voxeo
alongside its existing platform in order to deliver the additional
ports required for business expansion. IVS used the Arca+ conversion
product to migrate the applications in 30% of the time required to
redevelop those applications from scratch. "Because Arca+ converts
code from one platform to another exactly as it exists, the
application functions and logic required were transposed perfectly
from the existing proprietary platform to Voxeo code, which results
in an identical user experience across both old and new platforms,"
noted Bolton. The added benefit is that Zenith American Solutions now
has the capability to 
implement and support new technologies and
channels such as SMS, mobile applications, location based services,
and social media, while controlling the annual maintenance and
support charges for its IVR. 
"Arca+ worked as promised," said John Silva, Director -
Infrastructure Services for Zenith American Solutions. "The migration
to Voxeo technology using Arca+ has enabled us to quickly and cost
effectively expand our business needs and offer IVR applications to
our clients. Using Voxeo, we now have the ability to deploy IVR
applications to other clients without having to re-write code and
with an open-standards solution that will allow us to handle growth
effectively and efficiently in the future. IVS went beyond our
expectations for solution delivery and has been instrumental in
supporting our internal staff throughout the migration." 
"This is a perfect example of a company that was looking for a great
solution that was not only cost effective and quick, but would also
serve them well in the future with the addition of more ports and
more channels of communication," said Clayton Reed, Executive Vice
President of Sales and Operations at Voxeo. "We're thrilled that we
could quickly, easily and cost effectively use Arca+ to migrate
Zenith American Solutions to Voxeo 's open standards solution." 
About Zenith American Solutions
 Zenith American Solutions provides
120 years of collective experience to nearly two million plan
participants. Its combined focus is providing the technologies,
services, systems and support to self-funded Health and Benefit plans
so they get the cost effective solutions they need for increasingly
complex regulatory requirements. Zenith American Solutions is the
largest independent third party administrator in the United States
and currently operates 37 offices nationwide. For more information,
visit www.zenith-american.com. 
About Integrated Voice Solutions:
 IVS is an industry-trusted
architect of customer experience solutions that assists businesses in
connecting with their customers across automated channels. By
building technologies that allow implementation of positive,
personalized, and interactive end-user experiences, IVS is shaping
the way businesses communicate. IVS customers include some of the
largest organizations in the world, representing all industries. For
more information, visit www.integratedvoicesolutions.com. 
About Voxeo:
 Voxeo unlocks communications. We loathe the locks that
make voice, SMS, instant messaging, Twitter, web chat, mobile web,
unified communications and self-service applications difficult to
create, manage, analyze, optimize and afford. Every day we work to
unlock the neglected value of these communications solutions with
open standards, disruptive innovation and a passion for problem
solving -- fueled by a company-wide obsession with customer success.
We do so for more than 250,000 developers, 45,000 companies and half
of the Fortune 100 from our headquarters in Orlando, Beijing,
Cologne, and London. Visit us or join our conversations on the web at
www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo. 
Bridgette King
For Voxeo Public Relations
954.937.9616
bridgette@getthescoop.com 
 
 
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